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PCMA · 1 day ago

Director, Enterprise Systems, Technology & Data

Chicago, IL

Full-time

Onsite

Director/Executive

$130K/yr - $150K/yr

PCMA is seeking a Director of Enterprise Systems, Technology and Data to provide strategic leadership for their cloud-first technology ecosystems. This role is responsible for overseeing core business platforms and ensuring data integrity and security while leading the Salesforce IT team to deliver a high-performing environment.

Non-profit Organization Management

H1B Sponsor Likely

Responsibilities

Provide direction, supervision and performance management for Enterprise Application Administrator and Systems Administrator roles

Establish departmental priorities, technical standards, and best practices across systems, applications, integrations, data, and security

Oversee administration, optimization, and roadmap planning for Salesforce, Microsoft, AMS platforms, and cloud systems

Ensure application change management, release management, and deployments follow SDLC, Agile, and DevOps standards

Manage cloud and limited on-premises infrastructure, including servers, networking, VPN, device management, firewalls, and backup solutions

Maintain PCMA’s data integrity is sound by performing data quality controls, policies, monitoring and ongoing governance

Support 99.5% uptime targets and disaster recovery readiness

Ensure timely resolution of user support requests, improving response time and service quality

Lead cross-departmental projects ensuring scope, timelines, and deliverables are met

Manage vendor relationships, contracts, and performance

Maintain accurate IT asset inventory and ensure staff are trained on systems

Represent the organization professionally with internal and external stakeholders

Manages Help Desk Specialist responsible for end user systems and hardware support and training

Ensure that a thorough staff training plan is in place and implemented

Ensure that all IT and MDM network policies are maintained and enforced

Observe support requests, identify trends and recommend solutions to streamline support that reduce repeat issues

Ensure that PCMA’s IT asset inventory is tracked and kept up to date

Qualification

SalesforceMicrosoft 365Cloud systemsData integrityAgileDevOpsPerformance managementVendor managementUser supportIT asset management

Required

Provide direction, supervision and performance management for Enterprise Application Administrator and Systems Administrator roles

Establish departmental priorities, technical standards, and best practices across systems, applications, integrations, data, and security

Oversee administration, optimization, and roadmap planning for Salesforce, Microsoft, AMS platforms, and cloud systems

Ensure application change management, release management, and deployments follow SDLC, Agile, and DevOps standards

Manage cloud and limited on-premises infrastructure, including servers, networking, VPN, device management, firewalls, and backup solutions

Maintain PCMA's data integrity is sound by performing data quality controls, policies, monitoring and ongoing governance

Support 99.5% uptime targets and disaster recovery readiness

Ensure timely resolution of user support requests, improving response time and service quality

Lead cross-departmental projects ensuring scope, timelines, and deliverables are met

Manage vendor relationships, contracts, and performance

Maintain accurate IT asset inventory and ensure staff are trained on systems

Represent the organization professionally with internal and external stakeholders

Manages Help Desk Specialist responsible for end user systems and hardware support and training

Ensure that a thorough staff training plan is in place and implemented

Ensure that all IT and MDM network policies are maintained and enforced

Observe support requests, identify trends and recommend solutions to streamline support that reduce repeat issues

Ensure that PCMA's IT asset inventory is tracked and kept up to date

Company

PCMA

PCMA educates, inspires, and listens, creating meaningful experiences where passion, purpose and commerce come together.

Founded in 1956

Chicago, Illinois, US

51-200 employees

https://www.pcma.org

H1B Sponsorship

PCMA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)

2021 (1)

2020 (1)