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Envera Systems · 1 day ago

Field Service Technician - Low Voltage Security (Ocala)

Ocala, FL

Full-time

Onsite

Mid Level

3+ years exp

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety and convenience. The Field Service Technician is responsible for diagnosing and repairing physical security systems and related network connectivity issues, ensuring timely restoration of system functionality while providing excellent customer service.

Information TechnologySecurity

Hiring Manager

Lindsay Bankard

Responsibilities

Diagnose and repair physical security systems onsite, ensuring timely restoration of full system functionality

Perform preventative maintenance in accordance with service and maintenance contracts

Troubleshoot system issues remotely using designated software and internet access

Travel daily to customer sites throughout Florida to support service needs

Participate in an on-call emergency service rotation at least two weeks per month

Independently research and resolve equipment issues with minimal oversight

Support special projects and complete additional duties as assigned

Provide technical assistance on related support issues as needed

Address operational matters and tasks as directed by the Service Coordinator or Manager

Demonstrate strong organizational and time management skills; ability to work independently and collaboratively to prioritize tasks and achieve objectives with minimal supervision

Qualification

Low-voltage systemsCCTVAccess controlNetworkingIP-based product configurationVideo surveillanceElectrical backgroundMicrosoft WindowsCustomer serviceTeam collaborationTechnical documentation

Required

High school diploma or equivalent required

Minimum of 3 years of experience in a relevant field such as security systems, CCTV, access control, or networking and programming

Strong electrical background with knowledge of electrical materials, low-voltage system installation maintenance and service

Low-voltage expertise, including relays, loops, and input/output systems

Hands-on experience installing and servicing complex electronic security systems

Proficient in diagnosing and repairing systems efficiently at customer sites

Experience with IP-based product configuration (IP address, DNS, VPN)

Familiarity with systems such as eMerge, SonicWall, iBoot, Avigilon, Digital Watchdog, Speco, or similar card access and IP video platforms

Skilled in video surveillance system and camera installations

Experience working with NVRs (Network Video Recorders) and video analytics

Understanding of relay logic and troubleshooting cables, systems, and connected devices

Familiar with electric lock hardware installation and servicing

Strong Microsoft Windows skills; ability to navigate LAN environments within security installations

Comfortable working with cabling systems including Fiber Optic and Cat5e

Ability to quickly learn and adapt to manufacturer-specific software

Ability to read and interpret technical documents, write reports and correspondence, communicate effectively with customers and team members, and perform basic math and measurement tasks

Maintain a valid driver's license and the ability to operate a company or personal vehicle as required for travel to customer and job sites

Successfully pass a Motor Vehicle Record (MVR) check, in accordance with company driving standards and applicable laws

Florida: Meet eligibility requirements to obtain and maintain FASA/BASA certifications, as required by state and regulatory standards

Demonstrate ability to clearly read, write and understand English