Technical Support - Bilingual in Chinese jobs in United States
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Universal Processing LLC (uP) · 2 weeks ago

Technical Support - Bilingual in Chinese

positionArcadia, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$3,000/mo - $3,300/mo

Universal Processing LLC is a minority owned Fintech company dedicated to empowering small to medium-sized businesses. The Technical Support role is a critical position that interacts directly with clients, supports sales efforts, and troubleshoots systems.

CreditFinancial ServicesPayments
badNo H1Bnote

Responsibilities

Prepare, install, and configure software & hardware for deployment
Onboard and train new users for newly deployed software and hardware
Perform remote troubleshooting over the phone and through remote control tools
Identify and analyze issues for software and/or hardware
Partner with the Operations and Sales departments to provide the best solution for POS inquiries
Collect feedback from end-users and work with the Development team for future product improvement
Assist in inventory tracking and management

Qualification

Bilingual in Mandarin-ChineseProficient with ExcelProficient with WordAnalytical abilitiesProblem-solving initiativeCommunication skillsCritical thinkingDetail-orientedActive listeningSelf-motivatedTeamwork

Required

Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
Bilingual proficiency in Mandarin-Chinese is required
Strong communication skills, critical thinking, detail-oriented, and analytical abilities
Able to actively listen to clients and interact with clients in a friendly and patient manner
Able to take initiative to solve problem effectively
Self-motivated to learn new systems and installation of products
Able to accomplish tasks before deadlines and be detail-oriented
Able to work efficiently as part of a team and as an individual
Proficient with Excel and Word

Benefits

Medical, vision, and dental coverage
Generous PTO
401k
Periodic performance review for potential salary increase

Company

Universal Processing LLC (uP)

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Universal Processing was founded in 2003 with a mission to provide clients with open and honest communications, minimal rates and fees, efficient and simple credit card processing, and the highest quality of customer support.
dateFounded in 2003
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.uprocessing.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Nana H.
Chief Financial Officer
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Recent News

Newsfile
Universal Processing Receives Prestigious Honors at the 2025 ETA TRANSACT Awards
2025-03-01
Newsfile
Universal Processing Earns Spot on U.S. Chamber of Commerce Prestigious CO-100 List
2025-01-17
Company data provided by crunchbase