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Premier Press · 15 hours ago

Director of Client Services

Portland, OR

Full-time

Onsite

Director/Executive

10+ years exp

Premier Press is one of the largest creative production companies on the West Coast, partnering with some of the world’s most recognizable brands. The Director of Client Services is responsible for leading and improving the Project Management function to ensure an exceptional client experience throughout the entire client lifecycle.

Digital MarketingPackaging ServicesPrintingProject Management

Responsibilities

Lead, coach, and develop the Project Management team to deliver a consistently high level of service

Set clear expectations, priorities, and performance standards for Project Managers

Conduct regular one-on-ones, performance reviews, and development planning

Foster a culture of accountability, collaboration, continuous improvement, and proactive problem-solving

Own the end-to-end client execution experience from post-sale handoff through final delivery

Ensure client expectations are clearly defined, documented, and communicated

Serve as the primary escalation point for complex client issues or at-risk projects

Partner closely with Sales to ensure smooth handoffs, scope clarity, and alignment on timelines and deliverables

Establish, maintain, and continuously improve Project Management workflows, SOPs, and best practices

Ensure consistent and accurate use of MIS / ERP systems, including iQuote, Monarch, Antera, Veracore, and Propago

Drive standardization in job setup, scheduling, change management, and documentation

Ensure clear handoffs and accountability between Estimating, Production, and Client Services

Ensure Project Managers effectively manage jobs within: iQuote (estimating, job planning, and scope clarity), Monarch (job tracking, production workflow, and scheduling), Antera (job tracking, production workflow, and scheduling of merch), Veracore (inventory management and distribution), Propago (web-to-print, storefronts, and client programs)

Partner with Operations and IT to improve system adoption, data accuracy, and reporting

Leverage system data to identify risks, bottlenecks, trends, and improvement opportunities

Work closely with Production and Operations leadership to align project priorities with available capacity

Balance workloads across the Project Management team to ensure sustainability and consistency

Ensure projects are scheduled realistically and proactively managed to avoid delays and last-minute escalations

Support accurate estimating assumptions through disciplined project planning and execution

Monitor key performance indicators, including on-time delivery, rework, client satisfaction, and margin impact

Reduce avoidable errors, change orders, and cost overruns through improved process and accountability

Champion continuous improvement initiatives within Client Services

Use data, team feedback, and client insights to drive smarter decision-making

Contribute to cross-functional initiatives that improve scalability, efficiency, and the overall client experience

Help shape the long-term vision, structure, and maturity of the Client Services organization

Qualification

Client ServicesOperational ExcellenceProject ManagementMIS / ERP SystemsTeam LeadershipClient AdvocacyStrategic PlanningCommunication SkillsProblem-Solving SkillsOrganizational Skills