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Global Healing · 1 day ago

Sales Operations Lead

Houston, TX

Full-time

Onsite

Mid Level

Global Healing is seeking a Sales Operations Lead to support and scale their wholesale business. This role focuses on operational excellence, ensuring that sales activities translate into clean execution and customer satisfaction.

Dietary SupplementsPersonal DevelopmentPersonal HealthWellness

Growth Opportunities

Responsibilities

Own the day-to-day operational management of wholesale accounts, including onboarding, account setup, and ongoing support

Convert Purchase Orders into accurate invoices and ensure contract terms, pricing, and agreements are adhered to

Manage inbound wholesale inquiries via Zendesk (Ticketing System), ensuring timely, professional, and thorough responses

Coordinate closely with Fulfillment and Quality Control to ensure accurate domestic and international order execution

Maintain accurate customer, order, and communication records across Zendesk, QuickBooks, and Zoey

Provide Fulfillment with all necessary shipping and documentation details

Proactively reach out to wholesale customers to ensure satisfaction and resolve issues before they escalate

Support product launches by ensuring accounts receive correct information, materials, and samples

Assist with upselling, cross-selling, and sample requests from an operational support standpoint

Participate in team meetings and represent the wholesale team at select marketing events and conferences (occasionally weekends)

Act as a key internal liaison, ensuring alignment between Sales, Operations, and Finance

Qualification

Sales operations experienceCustomer operations experienceAccount support experienceOperational workflows managementAttention to detailProactive mindsetWellness industryCommunication skillsCustomer-oriented mindsetTeam collaboration