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United Way Miami · 1 day ago

Senior Coordinator, CFS (Administrative) - Hybrid

Miami, FL

Full-time

Hybrid

Mid, Senior Level

$43K/yr - $46K/yr

1+ years exp

United Way Miami is a community-focused organization dedicated to tackling complex issues and making a difference. They are seeking a Senior Coordinator to provide administrative and coordination support to the United Way Center for Financial Stability.

Non-profit Organization Management

Responsibilities

Acts as the first point of contact for the UWCFS and has the full responsibility of welcoming, greeting, and directing all customers, including clients, partners, and stakeholders visiting, emailing, or calling

Develops and implements a system for triaging all inquiries to the UWCFS, developing expertise in the Financial Coaching process to best handle complex situations, be able to troubleshoot inquiries that may arise when Financial Coaches are not immediately available, and provides input for process improvement to adjust to the current needs of customers and demand of service requests

Assist in developing and implementing onboarding timelines and training for all new CFS team members, including new staff and volunteers

Create and execute processes around the UWCFS VITA site, particularly training and managing volunteers, in-person and virtual service schedules, managing online tax platforms, and maintaining day-to-day operations during peak tax season

Provide administrative support and follow-up for the UWCFS that includes but is not limited to: setting up appointments; booking travel; composing/drafting letters; typing; data entry; filing; word-processing; proof reading; managing internal and external correspondence; mailings; report generation and queries; preparing expense reports, creating presentations for external and internal events, and developing outreach materials

Manage relationships and communication systems with key program partners and priority client referrals, including Mission United, employer partners, and internal referrals

Schedule and coordinate internal and external meetings and events, including coordinating with key organizations and community partners. Recruit volunteers for the various committees and task forces. Assist other staff with projects

Provide telephone support for the program that includes but is not limited to: answering calls; recording and delivering accurate messages; referring complaints and requests for information to appropriate staff, and following up as needed

Collect and track information; manage databases; prepare division reports. Conduct research and special projects as needed

Understand United Way and effectively interact with other areas internally to maximize and leverage opportunities

Due to the leadership role United Way is called upon to play in the community, particularly in times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization’s crisis plan and response efforts