McMasters Koss Company ยท 1 day ago
Customer Service Analyst
Royal Oak, MI
Full-time
Onsite
New Grad, Entry LevelMcMasters Koss Company is currently seeking a Customer Service Analyst to join our team in Royal Oak, Michigan. This role involves managing customer purchase orders, analyzing demand forecasts, and serving as a liaison between customers and internal teams to ensure effective support and continuous process improvement.
AutomotiveManufacturingProduct DesignSales
Responsibilities
Managing customer purchase orders, releases, and delivery logistics
Analyzing and maintaining demand forecasts to support production planning
Serving as the primary liaison between customers and internal teams
Supporting quoting activity, RFQs, and customer-specific requirements
Ensuring accuracy, compliance, and continuous process improvement
Qualification
Required
Understanding of modern customer service principles
Analytical thinking skills
Experience in demand forecasting
Ability to collaborate with multiple teams
Knowledge of order logistics management
Experience managing customer purchase orders
Ability to analyze and maintain demand forecasts
Experience serving as a liaison between customers and internal teams
Support for quoting activity, RFQs, and customer-specific requirements
Ensuring accuracy and compliance in processes
Commitment to continuous process improvement
Detail-oriented
Collaborative
Comfortable working at the intersection of customer service and data analysis
Company
McMasters Koss Company
McMasters Koss Company is an auto parts manufacturer that distributes backup rings, pneumatic seals, quad rings, and oil seals.
Founded in 1977
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase