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NTG · 3 days ago

Voice Engineer SME

Tampa, FL

Full-time

Onsite

Senior Level

$150K/yr - $165K/yr

NTG is seeking a Voice Engineer SME who demonstrates knowledge and experience in the configuration, implementation, and maintenance of voice, data, and network communications systems. The role involves troubleshooting complex voice network issues, configuring secure voice devices, and supporting various telephony products and technologies.

Cloud ComputingConsultingInfrastructure

H1B Sponsor Likely

Responsibilities

Extensive experience with Cisco IP telephony products including Unified Communications Manager, Unity Connection, Unified Presence, WebEx, Jabber, and UCS servers

Extensive experience with VMware ESXi virtualization and vCenter

Extensive experience with LAN technologies such as IP routing, switching, call routing, call management, call admission control, Quality of Service, network security, and network management

Extensive experience with interconnection of multiple Voice over IP (VoIP) telephony systems

Demonstrate the ability to troubleshoot complex voice network related problems to include: call routing/dial plan management, one-way audio, SCCP registration errors, poor call quality, codec miss-matches, transcoding, and conferencing

Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices

Demonstrated ability to configure, install and troubleshoot secure voice devices

Experience with various operating systems to include Linux, and Cisco IOS Command line interface (CLI)

Experience supporting customers' needs in large, medium, and small-scale operational environments and use all available resources

Strong interpersonal and presentation skills for interacting with team members and customers

Demonstrated strong analytical and problem solving skills in making the appropriate technical decisions

Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment

Good understanding of system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures. Participates in engineering projects/efforts as tasked by management

Qualification

Cisco IP telephonyVMware ESXiLAN technologiesVoice over IP (VoIP)Security + CertificationCisco CCNP CollaborationAnalytical skillsInterpersonal skillsProblem solvingAdaptability

Required

DEMONSTRATE KNOWLEDGE AND EXPERIENCE IN CONFIGURATION, IMPLEMENTATION, AND MAINTENANCE OF VOICE, DATA, AND/OR NETWORK COMMUNICATIONS SYSTEMS

DEMONSTRATE GOOD WORKING KNOWLEDGE OF TELECOMMUNICATIONS INDUSTRY AS WELL AS VOICE SYSTEM DESIGN AND ENGINEERING

DEMONSTRATE ABILITY TO UNDERSTAND AND APPLY TECHNICAL CONCEPTS AND ABILITY TO ANALYZE AND SOLVE PROBLEMS USING LEARNED TECHNIQUES AND TOOLS

DEMONSTRATE KNOWLEDGE AND EXPERIENCE OF BASIC UNDERSTANDING OF INFRASTRUCTURE WIRING/CONNECTIVITY

KNOWLEDGE IN DESIGN AND SOFTWARE SUPPORT FOR IP, VOIP, PBX, VOICE MAIL, VOICE NETWORKS, AND VIDEO SYSTEMS