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Carrier · 19 hours ago

Field Service Supervisor

New Castle, DE

Full-time

Onsite

Senior Level

5+ years exp

Carrier is a global leader in intelligent climate and energy solutions, committed to innovations that enhance comfort and sustainability. The Field Service Supervisor will manage a team of Field Service professionals, oversee client issue resolution, and optimize resources while maintaining relationships with customers and the Union.

EnergyHeating Ventilation and Air Conditioning (HVAC)

Responsibilities

Direct connection to the Technicians, Union connection and onboarding

Maintain relationship with Union

SME for Tech Quoting and drive ops selling charge

Training and development schedule, Onsite training

Fleet, Site visits, jobsite QA

Customer engagement

Work with Service Coordinators on daily and extended schedule

PM Plan Review for renewals and new contracts

Daily time entry approval, Weekly payroll and issue resolution

Site / Safety Inspections

Qualification

Commercial HVAC knowledgeManagement experienceCustomer engagementTeam supervisionTrainingDevelopment

Required

High School Diploma or GED

5+ Commercial HVAC system knowledge and Components

5+ years Management experience dealing with Service Technician and customers

Must have a valid drivers license and be insurable by Carrier

Benefits

Health Care benefits: Medical, Dental, Vision; wellness incentives

Retirement benefits

Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation

Disability: Short-term and long-term disability

Life Insurance and Accidental Death and Dismemberment

Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account

Tuition Assistance