Nicol ยท 5 days ago
Front Desk Teammate
Oceanport, NJ
Contract
Onsite
New Grad, Entry Level
$18/hr - $18/hrNicol is a company focused on creating enjoyable sports experiences through beautifully designed spaces and community engagement. They are seeking a Front Desk Teammate to provide exceptional customer service, assist with bookings, and ensure a welcoming environment for members and guests.
Sports
Responsibilities
Greet members and guests warmly, providing excellent customer service and addressing their inquiries and needs
Assist with session, lesson and court bookings, ensuring accurate scheduling and managing any necessary changes or cancellations
Provide product overviews and site tours to new and prospective customers
Handle in-person payment processing, including membership fees, retail sales, and court rentals
Maintain an organized and tidy front desk area, ensuring all necessary equipment and materials are readily available, as well as impulse retail items like balls, snacks and drinks are well stocked
Answer phone calls, respond to emails, and manage member and prospective customer inquiries promptly, warmly and professionally
Assist with member check-ins, verifying memberships, and assisting with member inquiries
Collaborate with other team members to coordinate and communicate club activities, events, and promotions effectively
Ensure compliance with club policies, procedures, and safety protocols
Continuously seek opportunities for improvement in customer service and operational efficiency
Qualification
Required
Strong presence, exceptional organization and communication skills with Members and Staff alike
Passionate leader of the organization, promoting a high level of member care and engagement
Greet members and guests warmly, providing excellent customer service and addressing their inquiries and needs
Assist with session, lesson and court bookings, ensuring accurate scheduling and managing any necessary changes or cancellations
Provide product overviews and site tours to new and prospective customers
Handle in-person payment processing, including membership fees, retail sales, and court rentals
Maintain an organized and tidy front desk area, ensuring all necessary equipment and materials are readily available, as well as impulse retail items like balls, snacks and drinks are well stocked
Answer phone calls, respond to emails, and manage member and prospective customer inquiries promptly, warmly and professionally
Assist with member check-ins, verifying memberships, and assisting with member inquiries
Collaborate with other team members to coordinate and communicate club activities, events, and promotions effectively
Ensure compliance with club policies, procedures, and safety protocols
Continuously seek opportunities for improvement in customer service and operational efficiency
Genuine, responsible, and caring personality with an entrepreneurial spirit
Excellent interpersonal and communication skills with a friendly and approachable demeanor
Strong customer service orientation and the ability to handle member inquiries and concerns effectively
Proficient with computer systems with the ability to quickly learn new platforms
Detail-oriented with good organizational skills and the ability to multitask in a fast-paced environment
Ability to work well both independently and as part of a team
Preferred
Prior experience in a customer service and a similar front desk, or relevant role
Knowledge of racquet sports
Benefits
Paid leave
Insurance contribution
Company
Nicol
Nicol family-owned business, prioritize connection and events promote collaboration, communication and camaraderie.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jessica Winstanley
Co-Founder
Company data provided by crunchbase