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EMS Management & Consultants, Inc. · 17 hours ago

Supervisor, Facility Billing Operations

Clemmons, NC

Full-time

Hybrid

Entry, Mid Level

$55K/yr - $65K/yr

1+ years exp

EMS Management & Consultants, Inc. is seeking a Supervisor of Facility Billing Operations to lead and manage the daily activities of the Facilities Billing Claims Management team. The role involves ensuring efficient operations, compliance, and high-quality performance while supporting staff and managing workflow.

ConsultingInformation Technology

Responsibilities

Oversee the claim status follow-up to ensure timely processing and maximize cash flow

Support staff in claim preparation and submission by addressing escalations, clarifying procedures, and ensuring adherence to established workflows and payer requirements

Work with Billing and Coding teams to identify and correct errors and issues

Generate reports on facility billing performance, aging, and reimbursement trends

Identify root causes for underpayments and/or delays

Coordinate and manage the distribution of work and scheduling for the team based on business needs

Support a multi-functional team by hiring staff, addressing concerns, and employee development

Communicate process changes, organizational issues, and departmental matters with appropriate staff

Monitor staff productivity and quality through internal performance systems; provide appropriate feedback and coaching and implement performance management when needed

Analyze and clearly communicate QA findings, emerging trends, training needs, performance patterns, and operational gaps. Recommend and implement targeted improvements to strengthen staffing effectiveness, elevate performance, and enhance overall quality

Maintain current working knowledge of relevant rules, regulations, statutes, policies, and procedures

Manage the implementation of new processes, procedures, and technologies as needed

Collaborate with other departments in departmental and organizational continuous improvement efforts and lead such efforts when related to the receivables area

Perform other duties as assigned

Identify and communicate ideas for improved efficiency and performance

Provide backup support to other supervisors as needed

Completion and/or involvement in special projects

Participation in relevant meetings and company-sponsored events

Qualification

Supervisory experienceMedical billing experienceAnalytical skillsMicrosoft ExcelHIPAA knowledgeCommunication skillsProblem-solving skillsTime managementTeamwork

Required

Associate's degree in Business Administration, Healthcare, or related field, or high school diploma with comparable work experience

1 or more years of supervisory experience or other relevant leadership experience

1 or more years of experience with medical billing, insurance, or other healthcare financial areas. Experience in non-healthcare, high-volume receivables will also be considered

Demonstrated ability to lead and motivate diverse staff in a positive and effective manner

Excellent written and verbal communication skills with the ability to communicate with peers at all levels, internally and externally

Strong analytical and critical thinking skills with the ability to improve processes, solve problems, and provide innovative solutions with little direction

Demonstrated ability to multi-task and work with cross-functional teams

Ability to give and receive positive and negative constructive feedback in a consistent and respectful manner; this includes difficult or sensitive topics/conversations, applying corrective action, resolving escalated issues, employee conflicts, etc

Proficiency with Microsoft Office programs; strong level of Excel experience, including formulas and pivot tables

Strong listening, decision-making, time management, communication, and problem-solving skills

Capable of handling multiple and complex tasks simultaneously, while meeting deadlines, working efficiently, and contributing to a cross-functional team environment

Strong sense of confidentiality regarding financial information

Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients