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Aluvision USA · 1 week ago

Account Manager

Duluth, GA

Full-time

Onsite

Mid Level

3+ years exp

Aluvision Inc. is an innovative developer and worldwide supplier of high-quality modular systems and LED solutions in the exhibit and events industry. They are seeking an enthusiastic and self-motivated account manager to ensure successful project completion and build strong client relationships. This role involves managing projects, providing customer service, and collaborating with technical designers.

Events Services

Responsibilities

Assumes overall responsibility for successful project completion with an emphasis on client satisfaction

Builds strong client relationships, you are an important link in our sales department alongside our outside sales executives

Identify and assess customers’ requirements and establish realistic expectations

Respond to requests within established timelines and provide accurate quotes related to their specific projects/needs

Overall management of projects when a quote is requested until order is delivered with strong communication across departments

Be a valued expert by advising clients in collaboration with our team of Technical Designers, on technical information about our range of products

Participate in client training events and showroom visits to meet with clients in-person

Learn, understand, and utilize the ERP system (MS Dynamics) for all quoting and ordering requirements

Provide excellent customer service by listening to customer concerns or questions, and resolving product and service problems

Qualification

Customer support experienceCommunication skillsProject management3-D design insightMS Dynamics ERPMultitaskingPresentation skillsOrganizational skills