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Home Instead · 1 day ago

Recruitment Assistant

Olympia, WA

Full-time

Onsite

Entry Level

1+ years exp

Home Instead is a senior care service provider, seeking a Recruitment and Engagement Assistant to facilitate communication between Care Pros and the office. The role involves managing background checks, maintaining accurate records, and organizing training and interviews to ensure compliance and effective operations.

Elder CareElderlyHealth CareProfessional Services

Responsibilities

Reflect and uphold the core values of Smith Family Senior Care, LLC (d.b.a. an independently owned and operated Home Instead franchise)

Maintain regular and reliable attendance at the office to fulfill job responsibilities; work schedule will be Monday-Friday from 8-5

Answer incoming calls in a friendly, professional, and knowledgeable manner

Maintain our interview calendar, including responding to messages and managing appointments within the software system

Create, maintain, and organize accurate electronic and hard-copy employment records, including but not limited to I-9 forms, W-4 forms, and all other employment-related documentation

Maintain accurate Care Pro activity and employment records within the software system

Adhere to Home Instead standards by completing criminal background checks, motor vehicle record checks, and drug screenings for all employees

Review certifications monthly, track expiration dates, and ensure records remain current and compliant

Assist with problem resolution in a timely and professional manner

Develop and support engagement strategies aligned with the five Care Pro needs to promote retention and job satisfaction

Maintain open, clear, and effective communication with the Recruitment and Engagement Coordinator, General Manager, office staff, Care Pros, clients, and family members

Adhere to all company policies, procedures, and business ethics standards, ensuring they are consistently communicated and followed

Fill in as a Care Pro in emergent situations, as needed

Knowledge of the senior care industry

Assist with the planning, coordination, and execution of quarterly Care Pro meetings, and attend meetings as required

Perform additional duties and responsibilities as assigned to support office operations

Qualification

Data entryHCACNA certificationMicrosoft ExcelMicrosoft WordTelephone etiquetteOrganizational skillsInterpersonal skillsCommunication skills

Required

High school diploma or equivalent required

Caregiving experience with a current HCA or CNA certification

Minimum of one year of professional data entry experience

Minimum of one year of office or administrative experience

Valid driver's license required

Ability to operate standard office equipment

Strong telephone etiquette with a patient and congenial demeanor

Proficiency in computer applications, including Microsoft Excel and Word

Demonstrated understanding of and ability to uphold the policies and procedures of Smith Family Senior Care, LLC (d.b.a. an independently owned and operated Home Instead franchise)

Excellent verbal and written communication skills, including active listening

Ability to work independently, maintain confidentiality, and meet deadlines

Strong interpersonal skills with sound judgment and effective decision-making abilities

Demonstrated discretion, integrity, and fairness consistent with company standards and practices

Strong organizational skills with the ability to prioritize daily, monthly, quarterly, and annual responsibilities

Ability to sit at a desk and engage in extended periods of telephone communication

Professional appearance and demeanor at all times

Ability to work effectively in a professional office environment

Ability to work collaboratively as part of a team