Apply on Employer Site

Compucom Staffing · 5 days ago

Level 2 Support Technician

Olean, NY

Full-time

Onsite

New Grad, Entry Level

$22.50/hr - $33/hr

Compucom Staffing is a division of CompuCom® Systems, Inc. seeking a qualified Level 2 Support Technician to provide end-user support onsite in Olean, NY. The technician will deliver deskside service, support mobile devices, assist with network initiatives, and ensure compliance with security requirements.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Deliver a deskside service to the client for support on the laptop / desktop related hardware / software break fix incidents

Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site

Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements

Provide "Smart Hands” support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team

Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration

Participate in meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory & risk assessment, and disaster recovery related activities at the site

Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams

Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client