Genesis Call Center, LLC · 1 day ago
Customer Support Specialist – Regional Hiring
Mobile, AL
Full-time
Onsite
Entry Level
$10/hr - $14/hr
1+ years expGenesis Call Center, LLC is a veteran-owned company serving well-known brands in various sectors. They are seeking a Customer Support Specialist to provide empathetic and accurate support through calls, emails, or chats, while meeting quality and productivity targets.
Customer ServiceTechnical SupportTelecommunications
Responsibilities
Answer and resolve inbound calls, emails, or chats with empathy and accuracy
Research accounts, process orders, returns, payments, and plan changes
Dispatch service providers (e.g., roadside assistance) and give real-time status updates
Follow scripts and quality guidelines while adapting to each customer’s needs
Document every interaction in the CRM and safeguard customer data
Offer additional products or services that add genuine value
Meet individual and team targets for quality, productivity, and attendance
Qualification
Required
Authorized to work in the United States; live in an eligible state
High-school diploma or GED and 1+ year recent customer-service or call-center experience
Typing 30 WPM with 95% accuracy; confident using multiple web-based systems
Clear, professional English communication
Calm problem-solver who stays patient and positive under pressure
Preferred
One weekend day preferred
Spanish or other language a plus
Benefits
Paid time off beginning day one
Medical, dental, vision, and telehealth options (≥ 30 hrs/week)
Wellness resources and Employee Assistance Program
Ongoing coaching, paid certifications, and fast-track promotion paths
Supportive culture led by military veterans
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
Genesis Call Center, LLC
Genesis is a veteran-led, U.S.-based virtual call center delivering secure, scalable customer support solutions to enterprise and government clients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase