BD · 3 days ago
VP, Global Service- Pharmacy Automation
Durham, NC
Full-time
Onsite
Director/Executive
15+ years expBD is one of the largest global medical technology companies, dedicated to advancing health through innovative solutions. The VP, Global Service-Pharmacy Automation will create and implement the global strategic vision for services within Pharmacy Automation, focusing on revenue growth, optimizing service profit, and enhancing customer experience.
Health CareMedical DeviceTechnical Support
Responsibilities
Define and execute the global service strategy for Pharmacy Automation, aligning with BD’s enterprise goals and long-term vision
Work closely with regional and commercial leaders to ensure service offerings match market needs, product strategy, and customer expectations. Lead strategic planning and prioritization of service initiatives to maximize customer impact, operational efficiency, and business value
Champion a culture of customer-centricity, agility, and continuous improvement across global service teams
Establish and scale global service management best practices that drive consistency, quality, and efficiency across regions
Optimize resource allocation and service infrastructure to support commercial growth and enhance customer satisfaction
Implement advanced analytics and performance metrics to monitor service outcomes, identify improvement opportunities, and inform strategic decisions
Ensure integration of customer feedback and service data into product and portfolio decisions to strengthen BD’s competitive advantage
Drive differentiated service experiences that enhance customer loyalty, retention, and lifetime value
Collaborate with product, marketing, and commercial teams to ensure service offerings support successful product launches and market adoption
Lead voice-of-customer initiatives to continuously refine service strategy and delivery models
Position Global Services as a key driver of commercial success and a strategic differentiator in purchasing decisions
Build and lead a high-performing, diverse global service organization, fostering a culture aligned with The BD Way
Develop talent through coaching, succession planning, and leadership development initiatives
Promote inclusion, collaboration, and engagement across geographies and functions to drive service excellence
Qualification
Required
BA/BS degree required; advanced degree (MBA or equivalent) highly preferred
Minimum of 15 years of progressive leadership experience in the regulated medical device industry, with at least 5 years leading large, global service organizations
Proven success managing service operations across hardware, connected software, and consumable product portfolios
Demonstrated ability to drive business performance through innovation, continuous improvement, and customer-centric service strategies
Strong strategic acumen with comfort navigating both high-level planning and day-to-day operational execution
Exceptional relationship-building skills with the ability to influence and inspire across all levels of the organization
Willingness to travel 30–40% domestically and internationally to support global teams and customer engagements
Ideally based in Durham, NC
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President of the BD Interventional Segment
Recent News
EIN Presswire
2026-01-09
Company data provided by crunchbase