C4 Planning Solutions, LLC ยท 2 days ago
C4PS-2510 Tier I Help Desk - JANUARY 2026
Camp Pendleton North, CA
Full-time
Onsite
Entry Level
$55K/yr - $60K/yr
1+ years expC4 Planning Solutions, LLC is a service-disabled veteran-owned business seeking a Tier I Help Desk professional. The role involves being the first point of contact for support requests, providing effective communication and resolution for customers, and ensuring all requests are logged and managed appropriately.
Information TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations
Are part of the team delivering a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfilment
Provide high quality communication to customers at all levels, both written and verbal, that clearly explain key details of the request, and steps to resolve the request
Ensure that requests are responded to and that customers are regularly kept up to date so that customers have confidence that their issues are being actively addressed
Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues
Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships
Ensure tickets are logged for all support requests entering the support center
Note - this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice
Qualification
Required
Position requires an active security clearance
1-3 years related experience
High School Diploma, or equivalent
Preferred
Associate's Degree, or higher, preferred
Experience in working in a service desk dealing with incidents and requests, preferred
Experience in working with service members and DoD personnel, preferred
Independent, self-starters, with the flexibility to work day, swing and night shifts
Professionals with strong computer skills including Microsoft Outlook, Word and Excel
Multitaskers with great customer service skills, and a strong sense of ownership
Investigative and curious personality, skilled in having conversations to diagnose issues and determine quick resolutions
Benefits
Paid Vacation, Sick Time and Holidays
Medical, Dental, Life and Disability Insurance
401K with Employer Contribution Matching
Company
C4 Planning Solutions, LLC
Elevate Your Defense Strategy with C4 Planning Solutions, LLC: At the forefront of cutting-edge Information Technology defense contracting, C4 Planning Solutions, LLC stands as a distinguished Service-Disabled Veteran-Owned Small Business (SDVOSB) in the heart of the Greater Ft.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase