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Chubb · 1 day ago

Senior Claim Director

Los Angeles, CA

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $170K/yr

7+ years exp

Chubb is a world leader in insurance, currently seeking a Workers’ Compensation Senior Claims Director for their West Region. The successful applicant will manage high complexity California claims, ensuring regulatory compliance and best practices are met.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Display advanced claim handling skills on claim investigation, reserving, medical, disability and litigation management, case resolution and settlement strategies

Accurate documentation of claim activity within file notes

Ensure quality documentation is produced in an effective and timely manner, e.g., benefit notices, nurse and legal referrals, record requests, settlement documents

Respond timely and appropriately to internal and external customers on claim related issues

Adhere to Best Practice guidelines

Utilization of advanced analytics and metrics to manage claims efficiently and effectively within the region

Understand jurisdictional compliance requirements and ensure the region is meeting or exceeding the standards, providing feedback when warranted

Demonstrate highly developed analytical, problem-solving and negotiation skills

Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace

Partner with underwriting, claims business consultants, and claims teams to enhance and manage marketing initiatives and customer service commitments

Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues

Effectively control the use, work product, and expenses of outside vendors

Positively influence the team environment to maintain a high level of employee engagement

Qualification

Workers’ CompensationClaim handling processesAnalytical skillsNegotiation skillsMicrosoft Office SuiteCustomer service skillsTime managementCommunication skillsProblem-solving skillsAdaptability