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First State Bank · 1 day ago

Full-time CSR/Teller - Batavia

Batavia, IL

Full-time

Onsite

Entry Level

$17/hr - $21/hr

2+ years exp

First State Bank is seeking a Full-Time Teller/CSR to provide exceptional customer service at their Batavia Branch. The role involves handling cash transactions, assisting customers with account services, and maintaining accurate records while ensuring compliance with bank policies.

BankingCommercialCommercial LendingCreditFinanceFinancial ServicesLending

Senior Management

Responsibilities

Receives cash and checks for deposit, verify amounts, and looks for check endorsements. Examine cash carefully to guard against acceptance of counterfeit bills

Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy

Enter transactions into the Fiserv teller product and issue customer receipts

Redeem Savings bonds

Processing payments include but are not limited to loans, credit cards, safe deposit boxes as well as process credit card advances

Count cash balance at beginning of shift and balances cash and checks against computer records at end of shift

Prepare bank cashier’s checks

Explain bank services and charges to customers

Observe suspicious behavior and reports any such activity to head teller and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff

Daily balancing of ATM, coin machine and vault

Make a concentrated effort to solve customer problems

Opening accounts in Navigator/Fiserv (personal & business) including HSA, IRA, & Trust accounts

Assist customers with opening or renewing Certificates of Deposit

Troubleshooting a variety of customer issues

Resolve document exceptions

Placing check orders

Back up each CSR

Be knowledgeable of Patriot Act

Answering phones

Closing Accounts

Assist customers with electronic banking needs, debit card needs, wire transfer requests, stop payments and more

Identifying/assisting with fraudulent activity on accounts and debit cards

May be required to become a Notary Public

Ongoing required training and workshop participation

Participate in community activities to enhance public awareness of the bank

Other duties or special projects as assigned by management

Qualification

Customer serviceCash handlingBank policies knowledgeMulti-taskingAttention to detailNotary PublicOutgoing personalityProblem solving

Required

Learn bank policies, procedures, and general banking practices

Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others

Possess the necessary judgment that is required to assess, interpret and meet the needs of customers

Represent and promote the bank and its various banking products

Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments

A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided)

Two years of customer service experience is a plus

Two years of cash handling experience is a plus

High School Diploma or equivalent required (GED) is required

Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other Federal, State, and local standards, including meeting qualitative and/or quantitative productivity standards

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other Federal, State and Local standards

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift and carry up to 25 pounds

While performing the duties of this job the employee is often required to sit, stand, walk, talk, hear, use computers, read, write, type, use office equipment, file paperwork, use telephones, and utilize written and oral communication to interact with customers and co-workers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Benefits

Medical, Dental, Vision, Life Insurance/Accidental Death & Dismemberment, Personal Accident Insurance, Salary Continuance (Long Term Disability), Vacation Days, Sick Days, Paid Leave Days (in compliance with the Illinois Paid Leave for All Workers Act), Paid Holidays, 401(k) Plan with Employer Match, and discretionary Profit-Sharing Plan, Wellness/Fitness Program, Bereavement Leave, Tuition Reimbursement in accordance with the terms and conditions of the Education Reimbursement Agreement, discretionary Stock Option Program.

401(k) 5% Match

Bereavement leave

Dental insurance

Health insurance

Health savings account

Life insurance

Paid orientation

Paid sick time

Paid training

Vision insurance

Wellness program