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Community Financial System, Inc. · 1 day ago

Branch Supervisor

Albany, NY

Full-time

Onsite

Mid Level

$22.60/hr - $33.93/hr

4+ years exp

Community Financial System, Inc. (CFSI) is dedicated to providing high-quality financial services and products. The Branch Supervisor will oversee branch operations, supervise staff, ensure compliance with policies, and enhance customer experiences while working towards branch goals.

Financial ServicesFunding PlatformWealth Management

Responsibilities

Directly supervises the branch office and performs or delegates a variety of duties including oversight of branch service operations to include approval of transactional overrides; branch general ledger accounts; vault and drawer audits; approval of overdrafts; control of negotiable supplies; cash management, ordering and shipments; ATM balancing and maintenance; ensuring proper branch security measures are in place; preparation of regulatory, internal and operational reports; participation with audits of key branch functions

Works with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled

Solicits new business from current and prospective customers; maintains ongoing business relationships with customers to optimize additional cross-selling opportunities

Monitors individual sales and customer service performance against goals and discusses performance with manager on a frequent basis

Maintains thorough knowledge of features and benefits of all consumer products and services to ascertain customer needs and to fill those needs

Monitors the progress of staff members and assists them with questions or problems, conducting regular staff meetings to keep all informed

Opens and maintains deposit accounts in accordance with bank procedures

May make loans to customers with oversight as appropriate

Assists in the selection of new personnel

Coordinates orientation and training of new personnel

Reviews employee performance throughout the introductory period and on a regular basis thereafter

Manages and maximizes performance levels of staff members through regular feedback; takes appropriate actions for performance improvement

Organizes, schedules, and distributes work among staff

Keeps personnel informed of pertinent policies and procedures and creates an atmosphere in which upward communication from staff is encouraged, conducting regular staff meetings to enhance employee engagement and desired level of customer service

Administers personnel policies and procedures

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner

Model and hold staff accountable for upholding the core values of the Company: Integrity, Humility, Teamwork, and Excellence

May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

As an integral member of the branch staff this position is responsible to assist wherever necessary to ensure that the branch and the Bank achieve goals, including filing in as needed with any transactions and customer inquiries

Qualification

Banking educationCustomer serviceInterpersonal skillsCommunication skillsMath skillsCore values adherenceTeller trainingAttention to detail

Required

A.A.S. Degree of equivalent; specialized banking education and training

Valid driver license and reliable transportation

Excellent interpersonal skills, including listening, persuading and motivating

Excellent verbal and written communication skills

Accurate and proficient math skills

Attention to detail

Clear thinking and ability to remain focused

Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork and Excellence

Internal product knowledge and teller training (provided after hire)

Minimum four (4) years' experience in related positions normally required

All applicants must be 18 years of age or older

This position requires National Mortgage Licensing System ('NMLS') registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act)