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ShawnTech Communications, Inc · 1 day ago

Site Administrator Technician - VA State Farm CC

Goochland, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

ShawnTech Communications, Inc is seeking a Site Administrator Technician to manage both administrative and technical tasks in a correctional facility. The role involves troubleshooting inmate technology systems, maintaining telecommunications hardware, and ensuring customer satisfaction through effective service delivery.

Information TechnologyTelecommunications

Responsibilities

Troubleshooting, correcting, and servicing issues with inmate technology systems which includes but is not limited to addressing basic telephone repair and maintenance needs of the facility

Experience hardware troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions

Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring including, but not limited to knowledge of wiring color code and fabrication of data cabling

Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches

Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment and wiring at all assigned inmate correctional facilities

Meeting all service requirements as set forth by the customer contract

Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems

Strong time management skills and controlling service-related expenses

Delivering service resolve in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers

Provide onsite instruction and training for site personnel, as necessary

The work atmosphere will be relevant to jail, and prison environments, with stringent security guidelines to be maintained at-all-times

Return damaged or inoperable equipment in accordance with Return Merchandise Authorization process

Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable

Safely drive company or personal vehicle to various facilities throughout the assigned state

The willingness and ability to travel to various customer sites daily with the potential for overnight trips

Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts

Qualification

Telecommunications experienceNetwork installationRepairTroubleshooting skillsCustomer service experienceWindows OS proficiencyMS Office proficiencyTime management skillsInterpersonal skillsPresentation skillsCommunication skills

Required

2+ years of experience in telecommunications - including installation, repair, and troubleshooting of various telecommunication systems (telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)

2+ years of experience with computer / network installation and repair. Knowledge of VLAN, advanced knowledge of network configurations, telecom and VOIP a plus

Strong organizational, interpersonal, presentation and communication skills

High School Diploma or GED. Some college courses preferred

Exceptional customer service skills

Proficient in Windows OS, MS Office, and other software programs that may be required

Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance

Must possess a valid driver's license

Daily travel throughout assigned geographical area - overnight travel possible

Must be able to consistently pass criminal background screens