Apply on Employer Site

Arapahoe County · 20 hours ago

Receptionist (Commissioners' Office)

Littleton, CO

Full-time

Onsite

Entry Level

1+ years exp

Arapahoe County serves its communities by providing essential government services. The Receptionist acts as the first point of contact for customers, delivering exceptional service and performing various clerical functions to support the department.

Government

Responsibilities

Serves as first point of contact for residents and customers at the Arapahoe County Administration Building

Courteously greets customers at front desk, ascertains needs, and directs citizens to appropriate personnel or destination

Answers incoming calls to the Arapahoe County Administration Building, directs to appropriate personnel, takes messages, and assists customers with routine questions

Serves as primary point of contact for general, web-based contacts. Responds to emailed inquiries and requests or distributes the inquiries and requests to appropriate personnel and departments for resolution, when necessary, within one business day

Reviews and posts current and accurate public notices and promptly removes outdated notices

Performs a variety of clerical duties, such as ensuring hearing rooms used for public meetings are clean and presentable with refreshments set up prior to BOCC meetings, keeps inventory of supplies related to hearing rooms, data entry, filing, organizing and submitting FIX work order requests for items in lobby and hearing rooms, distributes customer service feedback cards collected in the Administration Building lobby to appropriate offices as they are received, prepares and distributes mass mailings, track and update subscription logs

Serves as public facing point of contact for events held at the Arapahoe County Administration building

Stays up to date on Arapahoe County services and programs in order to effectively respond and direct residents to the appropriate department, organization or agency

Reviews, recommends improvements, and updates the lobby desk guide, telephone directories, and County websites on a bi-yearly basis

Qualification

Customer Service SkillsCommunication SkillsConfidentiality/DiscretionTechnical SkillsBilingualSpanishTeamwork/CooperationInitiative

Required

High School diploma or GED equivalent

1+ year's work experience in a clerical position, preferably with public contact

Customer Service Skills: High degree of interpersonal skills to professionally communicate and convey messages appropriately at all levels. Demonstrates flexibility and poise in dealing with customer needs and changing work tasks and volume. Ability to remain calm in stressful situations or in the face of an emergency

Communication Skills -- Must be proficient in customer interviewing skills and demonstrate adequate customer triage and routing. Oral and written presentations must be clear, correct and concise

Confidentiality/Discretion - Ability to maintain a professional work ethic and professional boundaries while ensuring sensitive information remains confidential to protect citizen/employee's privacy and public trust. Ability to use discretion when making decisions and when engaging with the public and colleagues

Knowledge/Technical Skills -- Proficiency with keyboarding, operation of a multi-line phone system, spelling and grammar. Must have proficient computer literacy skills (Microsoft Word, Excel, PowerPoint and Outlook)

Teamwork/Cooperation: Ability to work effectively with employees and residents. Must be flexible in the face of changing workloads and tasks, while managing front desk duties efficiently

Initiative: Ability to identify and act on customer needs independently, promote scheduled activities to customers and take proactive initiative to obtain extra work when time allows

Behavioral Competencies (these are required for all positions at ACG): Accountability, Accessibility, Inclusivity, Integrity

Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background checks