RNB State Bank ยท 21 hours ago
Customer Service Representative
Hanna, WY
Full-time
Onsite
New Grad, Entry Level
0+ years expRNB State Bank is looking for a Customer Service Representative to join their team at their Hanna, WY location. The role involves opening new accounts, selling bank products, answering customer questions, and resolving account problems while providing efficient and courteous service.
Banking
Responsibilities
Provides quality customer services as outlined in the Bank's New Account Standards guidelines
Explains the different types of products available to customers and suggests the most appropriate one for their needs
Establishes proper identification of customer and completes necessary forms requiring customer's signature
Inputs new account information or data changes into the on-line system
Takes orders for checks and deposit slips
Answers telephone calls regarding accounts
Mails necessary documents to customers requesting to open a new account or change an existing account
Assists customers with online banking questions and enrollments
Maintains monthly records of all accounts opened and closed
Performs all functions related to Safe Deposit Boxes
Processes stop/hold payment orders, applies charges and notifies other departments
Assists customers in balancing their DDA accounts
Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented
Refers questionable transactions to Teller Supervisor
Receives checking and savings deposits, verifies cash and endorsements, and issues receipts
Accepts checks for cashing or paying, verifies endorsement, validity and availability of funds
Pays withdrawals after verifying balance and signatures
Receives installment loan payments and issues receipts
Sells Cashier's Checks, Money Orders, gift cards and reloadable cards
Processes mail deposits, night drop, and ATM deposits which are opened under dual control
Transfers funds and performs balance inquiries for customers using the on-line system
Promotes Bank services and cross-sells Bank products
Maintains proper level of new account kits
Prints new accounts reports from Director
Performs all other duties as assigned
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of Word Processing software
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include Close vision
While performing the duties of this Job, the employee is regularly required to stand and talk or hear
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms
The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl
Benefits
Health
Dental
Vision
Life insurance
Paid vacation
401K
Bonus program
Company
RNB State Bank
We are an independent, community-centered bank, operating in southern Wyoming. Our branch locations include Rawlins, Saratoga and Hanna, WY.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mike Jacobs
Chief Retail Officer
Company data provided by crunchbase