TEKsystems · 1 day ago
IT Helpdesk Support Analyst
Jersey City, NJ
Contract
Onsite
Mid, Senior Level
$22/hr - $30/hr
5+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions for transformation. They are seeking an IT Helpdesk Support Analyst to log incidents, perform equipment installs, and resolve IT-related problems while ensuring effective resolution of end-user issues.
Information Technology
Responsibilities
Logs incidents and service requests and maintains relevant records
Perform equipment installs and software upgrades, install software and resolve various IT related problems
Equipment includes Laptops and workstation
Perform hands-on fixes at the Laptop and Desktop level, including installing and upgrading software, installing and migrating workstation, configuring systems and applications
Manage desktop hardware and software deployments
Identify and learn appropriate software and hardware SIMS Infrastructure standards used and supported by the organization
Manage desktop hardware and software deployments
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Manage the processing of incoming calls to the Service Desk via telephone, e-mail or Service Portal to ensure courteous, timely, and effective resolution of end user issues
Ensure all infrastructure purchased and configured for SIMs Metals adhere to the SIMS Metals Infrastructure standards
Proactively research areas of system improvement which could be implemented into the business to improve efficiency, visibility or reduce cost
Qualification
Required
5+ years of experience
Help desk support
Ticketing system
Windows 10
Microsoft office
Ticket support
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase