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Florence Bank · 12 hours ago

Teller-West Springfield

West Springfield, MA

Full-time

Onsite

New Grad, Entry Level

$17.80/hr - $22.54/hr

Florence Bank is seeking a Teller to join their team in West Springfield, MA. The role involves handling various customer transactions while providing exceptional customer service and adhering to bank policies.

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Responsibilities

Handles various customer transactions in a courteous, professional, and accurate manner, while demonstrating exceptional customer service, adhering to bank policies and procedures, and maintaining customer confidentiality

Consistently provides superior professional service to internal and external customers, following the standards of the Customer Impressions program

Consistently meet expectations of teamwork, punctuality and regular, reliable attendance

Accepts cash and checks for deposit, verifies amounts, examines checks for proper endorsements and enters them into the computer

Cashes checks for customers and makes withdrawals after verifying signature identity and account balances

Accepts all types of loan payments and enters information into the computer appropriately

Processes night deposit bags and records proper information in the night deposit log

Also, makes adjustments, when necessary, after being verified by second individual

Carries out miscellaneous transactions, including, but not limited to, mail, redeeming bonds, money orders, official checks, cash advances, safe deposit rental payments, check orders, and debit and credit tickets

Balances cash daily and searches for outages, when necessary

Processes foreign currency purchases and sales

Makes a concentrated effort to resolve customer problems at every opportunity

Works with co-workers to ensure efficient operation of the teller line

Participates in the balancing of ATMs

Maintains a working knowledge of the BSA requirements and related policies and procedures

Prepares a complete and accurate record for each cash-in or cash-out transaction in excess of $10,000

Uses the Large Currency Transaction database to document each transaction that causes the aggregate cash to exceed $10,000 on an account and for monetary instruments purchased with cash, as defined in policy

Creates awareness about new and existing products and services, including electronic and web-based products and services, such as Debit cards, Online Banking, Bill Pay, eStatements, Mobile Banking, etc., using demos for customer interactions

Provides support to all branches as required by staffing needs

Assumes Additional Responsibilities, As Requested