TEKsystems · 17 hours ago
Client Services Representative
Southfield, MI
Full-time
Hybrid
New Grad, Entry Level
$26.50/hr - $26.50/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Client Services Representative to support their Client Services team. This role involves answering inbound calls from clients, resolving inquiries, and ensuring exceptional customer service while documenting call activity.
Information Technology
Responsibilities
Responsible for answering inbound calls from clients, while providing exceptional customer service
Resolve general inquiries such as username / password resets, address changes, phone number changes, etc
Document call activity using proprietary system (they will be expected to document while on the phone with the customer)
Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services
Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices
Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Qualification
Required
Local candidates only to Southfield, MI
Hybrid role onsite 3 days per week and WFH 2 days per week
Wednesdays and either Monday or Friday are mandatory, the third day may be chosen by the new hire
Strictly temporary for now but opportunity for extension or conversion may occur (not guaranteed)
Laptop provided
Work Schedule 10-7 CST with 1 hour lunch (must be in their seat logged in at 9 AM)
Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period
Responsible for answering inbound calls from clients, while providing exceptional customer service
Resolve general inquiries such as username / password resets, address changes, phone number changes, etc
Document call activity using proprietary system (they will be expected to document while on the phone with the customer)
Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services
Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Expert Level experience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase