Academy Sports + Outdoors · 1 week ago
Softlines Team Lead (Apparel/Footwear)
Richmond, VA
Full-time
Onsite
Entry, Mid Level
$18/hr - $21/hr
2+ years expAcademy Sports + Outdoors is dedicated to making sports and outdoor activities accessible for everyone. They are looking for a Softlines Team Lead who will guide the apparel and footwear sales teams, ensuring exceptional customer service and operational excellence while impacting customer satisfaction and store profitability.
E-CommerceSports
Responsibilities
Acts as lead and provides guidance when needed to sales team members in Apparel and Footwear to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks
Assists manager with daily planning of operational tasks assigned to the store
Oversees special or ongoing process improvement projects and initiatives
Executes plan to ensure team members are compliant with established policies and procedures and applicable laws
Assists with departmental zoning by providing support, guidance and overseeing the recovery process
Actively participates in floor walks with Store Manager, Store Director, District Manager, and Regional Vice President
Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks
Required to complete Firearms Sales Certification Training
Required to learn and follow company policies, procedures and safety rules
Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Duties may change and team members may be required to perform other duties as assigned
Qualification
Required
At least two (2) years of relevant work experience required
In-direct support of people and processes to drive operational excellence and expected sales targets
Must meet federal and state requirements for selling and processing firearms transactions
Must meet requirements to qualify to obtain/maintain FOID card (Illinois only)
Excellent customer service orientation; an effective problem solver and communicator with customers and team members
Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals
Prepare routine reports and correspondence
Apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Working knowledge of inventory software, order processing systems, Microsoft Office products such as Word and Excel
Ability to work flexible schedule including nights, weekends and holidays as needed
Regularly required to talk and hear, stand walk, use hands to finger, handle or feel; reach with and arms and stoop, kneel, crouch or crawl
Occasionally required to sit, climb, balance and lift 41 to 60 pounds
Must constantly lift and/or move up to 3 pounds, frequently lift and/or move up to 6 pounds and occasionally lift up to 1 pound with another team member
Retail management: 2 years (Required)
Day Shift (Required)
Night Shift (Required)
Ability to Commute: Richmond, VA 23235 (Required)
Preferred
High school diploma or general education degree (GED) preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Company
Academy Sports + Outdoors
At Academy Sports + Outdoors, we believe in the power of fun. And we believe in helping our customers have more of it.
10001+ employees
H1B Sponsorship
Academy Sports + Outdoors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (28)
2022 (31)
2021 (12)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-10-01IPO
2011-05-31Acquired
Leadership Team
Steven Lawrence
Chief Executive Officer
Carl Ford
EVP, Chief Financial Officer
Recent News
2026-01-06
2025-12-09
Company data provided by crunchbase