TEKsystems · 16 hours ago
Part Time Patient Service Representative
San Diego, CA
Part-time
Onsite
Mid Level
$25/hr - $25/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a dedicated Patient Service Representative. The role involves providing exceptional customer service to patients and managing a high volume of incoming calls and patient appointments effectively.
Information Technology
Responsibilities
Answer 60-80 incoming phone calls daily to respond to inquiries from patients, vendors, insurance companies, and other medical facilities
Provide excellent customer service by properly greeting, listening, assisting, directing, and closing each call
Re-schedule patient appointments as required via telephone calls, SMS, or messages received through our Patient Portal
Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the EMR system
Take clear and accurate messages on behalf of patients using an internal communication template
Respond to patient questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols
Maintain a good working relationship and effective communication within the department and with other departments for the benefit of the patient
Demonstrate knowledge and understanding of SY Health programs and services
Adhere to current department productivity and quality assurance requirements
Training schedules align with trainers, transitioning into a standard shift of 10:00am to 6:30pm
Qualification
Required
Minimum of 3 years of experience in customer service, call center, or healthcare setting
Fluency in English for both spoken and written communication
Exceptional phone manner
Excellent interpersonal and communication skills
Ability to type 35 words per minute with 90% accuracy
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase