South Florida ENT Associates, P.A. ยท 20 hours ago
Regional Operations Director - Orlando & Central Florida
Greater Orlando
Full-time
Onsite
Director/Executive
10+ years expSouth Florida ENT Associates, P.A. is a leading practice management support organization for ENT practices. The Regional Operations Director is responsible for managing the overall success of an assigned region, overseeing operations, customer service, and financial performance while ensuring compliance and fostering physician relationships.
Cosmetic SurgeryHealth CareHealth DiagnosticsHospitalMedical
Responsibilities
Assists in preparing annual budgets in coordination with operational and clinical leadership along with finance and accounting team
Participate in the development and recommendation of corporate policies and procedures
Implements and monitors internal company processes and other standard work tools to ensure effective and efficient operations in line with company standards
Monitors and manages controllable office expenses within their defined market
Attend monthly care center meetings to resolve operational issues and communicate significant issues related to company strategy, financial performance & other initiatives
Monitors business metrics related to financial and operational performance, including interfacing with support center departments responsible for data production and analysis
Interface with other leaders within the organization as needed to resolve issues and successfully implement divisional goals and objectives
Provides support to new Physician Offices and Acquisitions in collaboration with designated internal work groups, as well as clinical and operational leadership
Work with other Regional Operations Directors to collaborate, implement and maintain consistent policies and procedures
Ensures that all Care Centers meet compliance and risk management goals. Works with Care Center managers to maintain clean, safe and presentable facilities in line with company guidelines
Assists Business Development as needed by participating in business development meetings, identifying target providers within local market, obtaining and disseminating pertinent information, or serving as key contact in acquisition opportunities or expansion of services
Improves existing services as well as identifying additional services and modalities, analyzing their feasibility and implements where applicable
Establishes processes to ensure effective operationalization of organic growth opportunities and acquisitions, including participating in relevant meetings, acclimating new providers and groups to the organization, implementation of standard work
Interfaces with recruitment team to ensure appropriate processes are in place to identify and place potential candidates in an efficient and cost-effective manner
Coordinates contract negotiation/renegotiation process in conjunction with legal, clinical & operations leadership (and other relevant internal stakeholders)
Coordinates and monitor contract changes
Meets regularly with physicians to:
Identify any projected changes in service requirements that impact operations and financials
Proactively address expectations and issues
Understand and communicate local market issues within the assigned geographic area that impact the Company and physicians through networking
Meet regularly with the physicians to understand their needs, resolve identified issues, and build relationships
Act as a liaison to ensure a strong sense of company culture within the care centers
Recruit, train, develop and evaluate Care Center managers/supervisors and employees in line with budgets and customer/patient service levels
Work with Senior Ops leadership, as well as Human Resources, to develop a pipeline of effective leadership at the facility level
Direct recruiting strategy for the assigned region to fulfill needs for short, mid and long-term success and market development
Qualification
Required
Bachelor's Degree from four-year college or university
10 plus years' experience in physician practice management or healthcare management with extensive physician interface
Preferred
Master's Degree in health-related field strongly preferred
5 years managing multiple locations at a regional level, preferably in a service-oriented Health Care Organization
Company
South Florida ENT Associates, P.A.
South Florida ENT Associates (SFENTA) consists of 52 Board Certified Ear, Nose, and Throat physicians in South Florida.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Agustin Arrieta
Otolaryngology-Head and Neck Surgery
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