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Petco · 23 hours ago

HR Services Representative III

San Antonio, TX

Full-time

Onsite

Mid Level

3+ years exp

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. The HR Services Representative III role is essential for providing timely and accurate HR support to employees and leadership, assisting with escalated inquiries related to HR systems and compliance.

Animal FeedNutritionPet

Responsibilities

Provide technical support and guidance with HR systems including, but not limited to HCM (Workday) and time and attendance system (Dayforce)

Provide guidance and support to HR partners regarding compliance matters

Demonstrate outstanding problem-solving skills to resolve escalated HR inquiries and requests related to Workday and Dayforce in a timely, accurate and professional manner

Drive continuous adoption of employee and manager self-service within the organization by helping with navigating internal resources on Human Resources technology tools, policies, and procedures

Complete transactional work as needed to support according to internal job movement in alignment with Petco policies and procedures

Maintain SOPs and other documentation for Workday and Dayforce transactional-related procedures

Support training initiatives for and provide mentorship and guidance to HR Services Representatives as necessary

Provide back-up support to HR Services Representatives with management of HRSC phone line

Stay informed on changes to policies and practices to contribute to the timeliness of resolution

Meet or exceed service level agreement metrics regarding commitments to case resolution timeframes

Qualification

Workday (HCM)DayforceHR systemsHuman Resources experienceMicrosoft OfficeCustomer service skillsVerbal communicationWritten communicationProblem-solving skillsConfidentiality