Apply on Employer Site

Alarm Detection Systems · 19 hours ago

Service Scheduling Coordinator

Louisville, CO

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

Alarm Detection Systems is a company focused on providing security solutions, and they are seeking a Service Scheduling Coordinator. This role involves assisting customers with scheduling installations and service appointments, troubleshooting alarm system issues, and ensuring high-quality customer service in a fast-paced environment.

Security

Comp. & Benefits

Responsibilities

Schedule new installations and service appointments with customers

Facilitate the ordering of parts with the warehouse to meet installation and service deadlines

Route technicians and subcontractors to jobsites in an efficient manner to minimize drive time

Respond to telephone calls and emails from customers, technicians, and sales representatives

Assist customers by phone and email by troubleshooting their alarm system service issues

Provide polite, prompt, and professional customer service via phone and email

Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments, and actions taken

Utilize software, databases, scripts, and tools appropriately

Understand and strive to meet or exceed Call Center metrics while providing excellent, consistent customer service

Answer or make calls, email, or web submission to customers to learn about and address their needs, complaints, or other issues with products or services

Respond efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued

Engage in active listening with customers, confirm or clarify information, and diffuse angry customers, as needed

Responsible for onsite duties as assigned

Must be punctual and adhere to attendance standards

Adhere to all company policies and procedures

Other duties as assigned by management

Qualification

Customer serviceScheduling systemsTechnical troubleshootingMicrosoft OfficeOrganizational skillsActive listeningTeam collaborationProblem-solving

Required

High School Diploma or equivalent is required

Minimum of 1 year experience as a Service Coordinator, Customer Service Scheduler, Customer Service Representative, or related position is required

Demonstrated ability to deliver high-quality customer service in a fast-paced, high-volume environment

Strong organizational and time management skills with the ability to handle multiple tasks

Skilled in handling customer concerns with empathy, patience, and professionalism

Ability to troubleshoot basic technical issues and communicate solutions in layman's terms

Excellent verbal and written communication abilities

Proficiency with Microsoft Office applications (Outlook, Word, Excel) and general computer literacy

Detail-oriented and capable of maintaining accurate records and documentation

Proven ability to adapt to changing environments while remaining reliable, meeting deadlines, and consistently delivering high-quality work under pressure

Experience with scheduling systems and dispatching field personnel efficiently based on availability, location, and urgency

Ability to prioritize competing tasks and manage changing schedules with minimal disruption

Understanding of basic logistics to optimize technician routing and minimize downtime or travel

Problem-solving mindset with a focus on resolution and customer service

Active listening skills to accurately understand customer needs, verify information, and respond appropriately

Exhibits a team-first mentality with a focus on open communication and mutual support

Ability to work collaboratively with cross-functional teams

Maintain a driver's license, an insurable driving record, and be capable of driving on company assignments