Haavia, Inc · 19 hours ago
RCM Client Success Specialist
United States
Contract
Remote
Entry, Mid Level
2+ years expHaavia, Inc is a company focused on providing revenue cycle management solutions for healthcare clients. The Client Success Specialist is responsible for ensuring client satisfaction and performance improvement by acting as a strategic partner for clients' financial health through effective communication and collaboration.
Management Consulting
Responsibilities
Lead implementation of clients on the RCM platform, coordinating all steps, from EDI enrollment to working with the product team to develop and deploy billing rules
Serve as the primary liaison for healthcare clients, ensuring smooth ongoing engagement
Understand client-specific RCM workflows, including billing, coding, claims management, and payer relations
Monitor key performance indicators (KPIs) such as days in A/R, denial rates, and collection percentages
Collaborate with internal teams (Operations, Product, Analytics) to resolve client issues and optimize performance
Identify opportunities for process improvement and additional service offerings
Conduct regular performance reviews and strategic planning sessions with clients
Maintain detailed documentation of client interactions, goals, and outcomes
Run client specific reporting as needed and action on items that require addressing
Stay current on healthcare regulations, payer policies, and industry trends affecting RCM
Qualification
Required
Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience)
2+ years of experience in client success within healthcare RCM
Strong understanding of medical billing, coding, and reimbursement processes
Excellent communication, analytical, and relationship-building skills
Proficiency with MS Office Suite, RCM platforms, EHR/EMR systems and CRM tools
Strong understanding of Excel is required
Ability to manage multiple clients and prioritize effectively
Familiarity with HIPAA regulations and healthcare compliance standards
Preferred
Knowledge of EDI enrollments submitted through clearinghouse
Familiarity with payer portals (One Health Port, Availity, Noridian)
Experience with PowerBI and SQL queries
Certification in medical billing or coding (e.g., CPC, CPB) is a plus
Company
Haavia, Inc
HAAVIA, INC is a WBNEC , WOSB , (MWBE) recognized by the State of NJ, SAM Certified, MBE Certified by NMSDC, certified by (SBE), and E-Verify Certified.
Howell, New Jersey, US
11-50 employeesFunding
Current Stage
Early StageLeadership Team
Babu T Karlapudi
Co - Founder & COO
Company data provided by crunchbase