Gap Inc. · 4 days ago
Manager, Franchise Operations
Erlanger, KY
Full-time
Onsite
Mid, Senior Level
5+ years expGap Inc. is a company that bridges gaps in the fashion industry through its various brands. As a Manager of Franchise Operations, you will oversee third-party managed distribution centers, ensuring effective communication and performance management across the Franchise Operations portfolio.
ApparelE-CommerceFashionLifestyleRetail
Responsibilities
Drive the business internally & externally for portfolio of sites: set expectations, review performance weekly, surface risks early, and align actions with local teams and global stakeholders
Measure & manage franchise network performance: own the KPI cadence (dock‑to‑stock, cycle time, on‑time handoff, inventory accuracy, shrink), and turn insights into actions
Standardize ways of working across hubs: SOPs, SLAs, and business rules that scale—then audit for adherence and close gaps
Strengthen 3PL partnerships: build trusting relationships with operators and carriers; conduct QBRs, hold to service standards, and drive corrective actions where needed
Keep the data clean and visible: partner with Tech/Analytics to improve WMS/TMS/visibility integrations and EDI events; ensure exceptions are captured and resolved
Engineer solutions for brand/partner needs: assess risk, impact, resources, and data; pilot changes (e.g., flow path tweaks, wave rules, value‑add services) and scale what works
Support procurement and onboarding: contribute to RFx requirements and award scenarios; lead operational readiness for new hubs/providers (checklists, data setup, SOPs, KPIs)
Safeguard compliance and quality: maintain documentation and audits for safety, security, and regulatory programs (e.g., ISO, CTPAT/AEO) and customer requirements
Deliver succinct, executive‑ready decks that frame the issue, options, tradeoffs, and recommendation
Report with purpose: ensure weekly reports meet timelines and capture the right data; communicate delays proactively and resolve quickly; maintain accurate weekly volume forecasts
Champion continuous improvement: lean problem‑solving to reduce dwell, variability, and cost‑to‑serve; track benefits and share best practices across hubs
Qualification
Required
5–7 years in 3PL/DC or Transportation operations, with direct experience managing vendor performance relationships; retail/apparel a plus
Proven success leading operations through 3PL partnerships (vendor management, performance management, and issue resolution)
Strong analytical toolkit (Excel/Sheets; PowerPoint, Power BI a plus) and comfort translating data into clear actions and executive narratives
Working knowledge of WMS/TMS/visibility and EDI fundamentals; able to partner with tech teams to improve data quality and exception handling
Excellent relationship‑building and communication skills; able to influence across cultures/time zones and keep teams focused on outcomes
Organized, hands‑on operator with a bias for action and continuous improvement
This position may require occasional work outside of standard business hours to effectively support teams across multiple time zones
Preferred
Familiarity with international logistics, Incoterms, customs/security programs, and freight documentation a plus
Benefits
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
Employee stock purchase plan.
Medical, dental, vision and life insurance.
Company
Gap Inc.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
10001+ employees
H1B Sponsorship
Gap Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (117)
2023 (151)
2022 (142)
2021 (111)
2020 (80)
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2020-05-07Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Richard Dickson
Chief Executive Officer
Sven Gerjets
EVP, Chief Technology Officer
Recent News
2026-01-09
Retail Week
2026-01-09
Company data provided by crunchbase