Microsoft · 23 hours ago
Sr. Program Manager - Agentic AI for Azure Supportability
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is a leading technology company dedicated to empowering individuals and organizations. The Sr. Program Manager for Agentic AI in Azure Supportability will drive the development of AI solutions to enhance customer experience and operational efficiency, collaborating with various teams to align goals and deliver impactful results.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Roadmap Development: Define and drive the agentic AI roadmap for Azure Supportability to meet customer experience and efficiency objectives
Drive Clarity: Create, review, and gain alignment on BRD, PRD, and other documents to drive clarity with engineering and business teams
Cross-Team Leadership: Partner with engineering, product, and support teams to align goals, OKRs, and delivery milestones for agentic AI initiatives
Stakeholder Communication: Own all stakeholder management including clearly communicating benefits, providing routine updates, and creating feedback loops so that we can iterate effectively
Derive Actionable Insights: Conduct research, interviews, and competitive analysis to stay ahead of the rapidly evolving AI landscape and identify customer needs, pain points, and opportunities
Quantify Impact: Measure and evaluate the performance, adoption, and feedback for AI efforts, and continually iterate based on data and insights
Technical Curiosity & Depth: Anticipate and deeply understand technical challenges, constraints and blockers faced and provide recommendations for solving these challenges in a methodical manner
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
4+ years of experience in engineering, product/technical program management, data analysis, or product development
2+ years of experience in deep learning, ML, and/or AI
2+ years of working on technical B2B products and services
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
Preferred
Hands-on experience in developing ML and/or AI based solutions
Knowledge of deep learning optimization and acceleration techniques
Firsthand experience with Azure, AWS, or Google Cloud
Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and Power BI
Experience as a key contributor towards designing, shipping, and operating large-scale, cloud services or SaaS platforms
Ability to write clear and concise business/technical/product requirement documents
Ability to work well with and articulate ideas to people: customers, engineers, executives
Proven combination of strong business acumen, deep technical knowledge, and excellent communication and storytelling skills that have allowed you to solve difficult problems and drive clarity for stakeholders in ambiguous settings
Solid communication, presentation, and storytelling skills, with the ability to articulate complex technical and business concepts to diverse audiences
Passion and experience in solving complex and ambiguous problems
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
MarketScreener
2026-01-06
2026-01-06
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