MICROSOLV ยท 18 hours ago
Customer Service Representative
Leland, NC
Full-time
Onsite
New Grad, Entry LevelMICROSOLV is a leader in the separations, filtration, and instrument qualification industries, known for its expertise and customer-focused approach. The Customer Service Representative will provide assistance to customers by addressing their inquiries, resolving issues, and ensuring exceptional customer experiences.
CommercialManufacturingSales
Hiring Manager
Bill Ciccone
Responsibilities
Responding to customer calls and emails
Managing orders
Maintaining customer satisfaction by delivering efficient, personalized service
Handling feedback
Resolving complaints
Collaborating with internal teams to improve service delivery
Qualification
Required
Strong skills and experience in Customer Service, Customer Support, and Customer Satisfaction
Proficiency in managing and improving Customer Experience
Ability to maintain and enhance customer relationships as a Customer Service Representative
Excellent communication, problem-solving, and active listening skills
Organizational abilities to manage multiple tasks and prioritize effectively
High school diploma or equivalent required
Preferred
Familiarity with CRM systems and related tools is an advantage
associate or bachelor's degree is a plus
Company
MICROSOLV
Microsolv designs, produces, and sells lab equipment.
Founded in 1992
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase