APN Consulting, Inc. · 5 months ago
Avaya Developer
Las Vegas, NV
Full-time
Onsite
Senior Level
6+ years expAPN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. They are seeking an Avaya Developer with extensive programming experience on Avaya ACM and knowledge of IVR and call flows to enhance their service offerings.
ConsultingFacility ManagementHealth CareInformation TechnologyIT ManagementService IndustryStaffing Agency
Responsibilities
Should have good communication along with requirement analysis skills
Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
Experience in program communication and program management
Communication skills a must, PowerPoint, Visio, structured program updates
Must be highly motivated and a self-directed individual? Strong hands-on knowledge of Avaya Session Manager, Avaya IVR. Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
Knowledge of CTI, LAN/WAN communications and VXML knowledge
Experience with configuration and support experience in a complex multi-layered network environment
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
Experience working under tight deadlines and high-pressure environment
Excellent troubleshooting and analytical skills
Qualification
Required
6-8 years of experience
Good communication along with requirement analysis skills
Extensive programming experience on Avaya ACM
Working knowledge of IVR, call flows, vectors, and adjunct routing
System architecture, design principles and implementation
Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
Experience in program communication and program management
Communication skills a must, PowerPoint, Visio, structured program updates
Highly motivated and a self-directed individual
Strong hands-on knowledge of Avaya Session Manager
Strong hands-on knowledge of Avaya IVR
Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
Knowledge of CTI, LAN/WAN communications and VXML knowledge
Experience with configuration and support experience in a complex multi-layered network environment
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
Experience working under tight deadlines and high-pressure environment
Excellent troubleshooting and analytical skills
Operational experience in IVR (Interactive Voice Response) and CTI (computer-telephone integration)
Proficient in VXML - Voice eXtensible Markup Language
Call center domain knowledge
Java proficiency
Database knowledge
Cloud AWS knowledge
Open shift preferable
Company
APN Consulting, Inc.
APN Consulting, Inc. is a technology and talent solutions company helping enterprises maximize the value of their IT investments.
201-500 employees
H1B Sponsorship
APN Consulting, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Vedant Pathak
Founder/CEO
Company data provided by crunchbase