TEKsystems · 1 day ago
Escalation Analyst
Alpharetta, GA
Contract
Hybrid
New Grad, Entry Level
$20/hr - $26/hrTEKsystems is a leading provider of business and technology services. They are seeking a skilled Escalation Analyst to work within a Regulatory & Compliance team, responsible for resolving cases, researching disputes, and ensuring compliance with established guidelines.
Information Technology
Responsibilities
Resolves 8+ tickets/cases daily
Cases come through Salesforce or CFPB portal, which is distributed to each escalation analyst's que
Will be tasked within taking a look at a dispute, to ensure consumer provided enough details
If information is missing, will be in charge of researching and also contacting the consumer to gain additional information
Once all information is received, will process the case or escalate to the legal team for further review
The types of dispute that typically come through include: bankruptcy, change of address, deed changes, claims, auto, policy insurance, etc
Initiates disputes and drafting a detailed timeline and response for compliance approval
Reviews complaints and analyzes if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues
Utilizes databases (MBSI, Salesforce) to enter disputes and Personal Identifiable Information (PII) and ensures timely completion of disputes meeting or exceeding the SLA set forth by FCRA
Ability to work in fast-paced environment while having strong written and oral communication skills good interpersonal and organizational skills; ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines
Reviews reports for accuracy and correct disclosure making final decision on which reports are sent to consumers
Follows strict guidelines and SOP regarding various disputes
Qualification
Required
Resolves 8+ tickets/cases daily
Cases come through Salesforce or CFPB portal, which is distributed to each escalation analyst's que
Will be tasked within taking a look at a dispute, to ensure consumer provided enough details
If information is missing, will be in charge of researching and also contacting the consumer to gain additional information
Once all information is received, will process the case or escalate to the legal team for further review
The types of dispute that typically come through include: bankruptcy, change of address, deed changes, claims, auto, policy insurance, etc
Initiates disputes and drafting a detailed timeline and response for compliance approval
Reviews complaints and analyzes if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues
Utilizes databases (MBSI, Salesforce) to enter disputes and Personal Identifiable Information (PII) and ensures timely completion of disputes meeting or exceeding the SLA set forth by FCRA
Ability to work in fast-paced environment while having strong written and oral communication skills good interpersonal and organizational skills; ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines
Reviews reports for accuracy and correct disclosure making final decision on which reports are sent to consumers
Follows strict guidelines and SOP regarding various disputes
Preferred
An individual that comes from a legal experience - example of this could be a paralegal
Individual that comes from the banking or insurance industry
must have experience in a fast pace environment (must be able to articulate volume of cases/customers handled in prior roles)
experience communicating with attorneys around regulatory disputes is a huge plus
case disputes come from; Insurance companies (home, auto, and medical), Banks, government agencies. people in these lanes will be a preference
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase