TEKsystems · 2 days ago
AR Charge Off Specialist (Collections Call Center)
Pensacola, FL
Contract
Hybrid
Entry Level
$19/hr - $19/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an Accounts Receivable Charge Off Specialist. The role involves recovering debt on charged-off savings and checking accounts, counseling debtors, and negotiating repayment arrangements while maintaining compliance with regulations.
Information Technology
Responsibilities
Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS)
Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement
Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment
Negotiate repayment with appropriate parties
Correspond with debtors, joint owners, via letters and telephone
Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc
Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union
Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts
Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes)
Maintain a chronological record of information developed and action taken on the recovery system
Review payments posted to the account to ensure proper posting of payment from the debtors
Remain informed on developments and changes in federal and state regulations, and DoD directives (e.g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation)
Qualification
Required
2-3+ years of recent call center customer service OR call center collections experience REQUIRED
Current or prior banking knowledge/experience
Ability to handle back to back calls; 65-75 calls per day
Proficient in Microsoft Excel
Proficient in data entry/typing wpm
Ability to communicate effectively and clearly (both written and verbal)
Ability to work efficiently in a high call volume/fast paced environment
Ability to remain calm in stressful situations while providing exceptional customer service
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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