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Qualer, Now a MasterControl Company · 19 hours ago

Enterprise Account Manager

Salt Lake City, UT

Full-time

Onsite

Senior Level

7+ years exp

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. As an Enterprise Account Manager, you will play a pivotal role in expanding relationships within global manufacturing networks and driving the adoption of MasterControl solutions across existing customers in the pharmaceutical and biotech sectors.

Asset ManagementInformation TechnologySoftware

No H1B

Responsibilities

Work in an Enterprise Pod together with an Enterprise Account Executive to close new and expansion business

Drive site-by-site expansion of MasterControl solutions across existing enterprise customers in pharma, biotech, MedTech and CDMO segments

Identify new opportunities for platform growth — leading with Mx. All other solutions considered supporting, including QMS, AI, Manufacturing Intelligence, and Data Insights modules

Partner with executive sponsors and site leaders to develop and execute digital manufacturing roadmaps

Engage in quarterly business reviews (QBRs) highlighting ROI, adoption success, and performance metrics to justify expansion

Collaborate with Customer Success and Professional Services to ensure customer outcomes translate into expansion momentum

Maintain clear visibility into expansion and upsell pipeline, ensuring accurate forecasting for renewals and growth

Track progress against key expansion metrics such as site activation rate, module adoption, and customer lifetime value (CLV)

Leverage data and analytics to demonstrate operational and compliance improvements, building business cases for additional sites or modules

Act as a trusted advisor helping customers move from digitization to true operational excellence

Collaborate on high-impact, relationship-building programs like VIP events and executive roundtables, including prospect identification, personalized invitations, content input, and strategic follow up

Partner with Solution Consultants, Product Management, and Marketing to position next-generation capabilities (e.g., AI-driven insights, connected shop floor, analytics)

Work hand-in-hand with Enterprise Sales on strategic account planning to ensure seamless coordination between new business and expansion efforts. Keep objectives updated in Salesforce

Partner closely with marketing to develop personalized, 1:1 account based strategies, aligning outreach to each account's unique needs

Leverage the full marketing toolkit - including content, tactics, and campaigns - to customize outbound motions, guided by deep account knowledge and buying group dynamics

Participate in regular pipeline and feedback reviews with marketing to share insights, optimize programs, and ensure continuous alignment across joint sales and marketing efforts

Qualification

Account managementLife sciences softwareManufacturing systemsData-driven communicationPharma manufacturing knowledgeMulti-site expansion strategiesExecutive presenceRelationship-driven mindsetDigital manufacturing platformsContinuous learner

Preferred

7+ years of account management or enterprise sales experience in life sciences software with a specific focus on MES / manufacturing systems

Data-driven communicator — able to quantify business value through analytics and KPIs

Ability to create customer engagement moments – like QBRs – that create more senior stakeholder engagement. Host dinners and manage special events

Experience managing large, matrixed global accounts with multiple business units or sites

Strong understanding of pharma manufacturing, CDMO operations, and CGT processes — especially around batch manufacturing, compliance, production efficiency, and data visibility

Proven track record of penetrating enterprise accounts through multi-site expansion strategies. And product cross-sell, upsell to existing sites

Continuous learner — eager to stay at the forefront of digital transformation in life sciences

Executive presence and ability to navigate C-level discussions in manufacturing, QA/RA, and IT

Strategic, relationship-driven mindset — capable of balancing short-term wins with long-term account growth

Familiarity with digital manufacturing platforms (MES/ERP), other GxP solutions like QMS, LIMS, and cloud adoption models

Ability to work non-standard hours on occasion, when necessary

Ability to operate a computer and work at a desk for extended periods of time

Benefits

100% medical premium coverage (yes, you read that right!)

401(k) plan with company match

Generous PTO packages that increase with tenure

Schedule flexibility

Fitness clubs (you get paid to have fun and be active!)

Company parties and employee recognition programs

Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)

Onsite physician and massage therapist

Innovation center and gaming rooms at the office

Dental/vision plans

Employer paid life insurance policy

Much, much more!

Company

Qualer, Now a MasterControl Company

📣 Qualer is now part of MasterControl! As of March 3, 2025, Qualer has officially joined MasterControl, a leading provider of quality and manufacturing software solutions for life sciences.

Founded in 2015

San Diego, California, USA

501-1000 employees