Tailored Management ยท 1 month ago
Customer Service Representative - Onsite
Pennington, NJ
Full-time
Onsite
Entry, Mid Level
$21/hr - $21/hr
2+ years expTailored Management is seeking a Client Service Representative to join their Health Benefits Solutions team. This role involves serving consumers with Health Savings Accounts and requires strong communication and de-escalation skills in a fast-paced call center environment.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Serve as a primary point of contact for consumer inquiries regarding Health Savings Accounts
Provide clear and accurate information on a variety of topics, including filing claims, ordering debit cards, and account management
Navigate multiple systems simultaneously while maintaining engagement with the client
Accurately type relevant notes and information into the system
De-escalate difficult situations and prevent client dissatisfaction with respect and poise
Handle confidential and sensitive client information responsibly
Maintain a positive attitude and be receptive to coaching and continuous improvement
Qualification
Required
2 years of customer service experience
Proficiency in Microsoft Outlook, Word, and PowerPoint
Ability to work under pressure in a fast-paced, high-volume environment
Strong communication skills with excellent grammar and professionalism
Proven ability to resolve and de-escalate client concerns effectively
Computer literacy and the ability to navigate multiple screens/systems simultaneously
Self-motivated and ambitious
Benefits
Access to Health Benefits
Company
Tailored Management
Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
501-1000 employees
H1B Sponsorship
Tailored Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeff Anderson
Managing Partner & Client Relations Executive
Savannah Deskins
Manager, Administration & Office of the CEO
Company data provided by crunchbase