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Veterans Sourcing Group, LLC · 3 months ago

*Billing Specialist I - Inbound Patient Account Services Coordinator

Monroeville, PA

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Veterans Sourcing Group, LLC is seeking an Inbound Patient Account Services Specialist who will advocate for patients and provide exceptional customer service. The role involves resolving patient billing questions and helping patients navigate complex billing processes while documenting interactions accurately.

Human ResourcesRecruitingStaffing Agency

Work & Life Balance

Responsibilities

Develop a deep understanding of *** Specialty processes and learn how customer service impacts a patient's journey from order to reimbursement for services

Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services

Build a trusting relationship with patients by engaging in meaningful and relevant conversation

Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate

Accurately and consistently document each interaction in the appropriate Revenue Cycle system

Record, review, and take next steps to follow-up and resolve patient concerns

Gather and examine patient information to determine eligibility for payment plans

Meet call center metrics that include call volume and call quality

Use technology to effectively liaison with other departments across *** Specialty

Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone

Qualification

Healthcare billing experienceMicrosoft ExcelMicrosoft WordMicrosoft OutlookCustomer service skillsEmotional supportTeamworkFlexibility

Required

6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services

Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel

Effective written and verbal customer service skills

Ability to work independently and on a team

Ability to offer emotional support and empathy

Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday). Shifts will be decided by *** at the end of training based business needs

CW must live less than 1 hour from the Monroeville office

Provide an internet speed screenshot at the top of the resume

Do they have a quiet place at home to work everyday with no distractions?

How many years of MS Office do they have?

Comfortable with Excel?