Alpha Consulting Corp. · 1 month ago
Integration and Support Specialist – Genesys & Salesforce
Chicago, IL
Full-time
Onsite
Mid Level
3+ years expAlpha Consulting Corp. is seeking an Integration and Support Specialist to bridge the Genesys contact center platform and Salesforce CRM ecosystem. In this role, you will lead onboarding processes, implement integrations, and provide support to ensure platform efficiency.
ConsultingPharmaceuticalStaffing Agency
No H1B
Responsibilities
Lead the end-to-end onboarding process for new users in Genesys and Salesforce
Design, implement, and maintain integrations between Genesys and Salesforce using APIs and middleware tools
Provide Tier 2 support for integration issues, user queries, and platform errors
Qualification
Required
Applicants must be able to work directly for Artech on W2
Bachelor's degree in information technology, Computer Science, Business Administration, or a related field (or equivalent experience)
3 years in IT support, system integration, or CRM/contact center administration
Proven hands-on experience with Genesys Cloud CX (or similar contact center platforms) and Salesforce
Preferred
Salesforce Service Cloud/Admin certifications
Proficiency in API integrations, REST/SOAP services, and tools like Postman or Salesforce Flow
Familiarity with scripting languages (e.g., Python, JavaScript) for automation
Benefits
Comprehensive health and wellness benefits
Inclusive and diverse work environment
Opportunities for professional development and growth
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase