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UC Davis Health · 1 day ago

Enterprise Collaboration Analyst (INFO SYS ANL 2)

Davis, CA

Full-time

Hybrid

Mid Level

$33.33/hr - $59.48/hr

UC Davis Health is seeking an Enterprise Collaboration Analyst to support digital collaboration workspaces for students, faculty, staff, and affiliates. The role involves managing tools like Google Workspace and Office 365, troubleshooting issues, and ensuring optimal system performance.

AssociationCommunitiesEducationHealth CareHospital

Comp. & Benefits

No H1B

Responsibilities

40% - Enterprise Collaboration Workspace Administration

40% - Enterprise Collaboration Workspace Technical Support & Documentation

20% - Automation

Qualification

Google WorkspaceOffice 365Problem-solvingTicket management systemDocumentation skillsDatabase administrationProgramming languagesInformation security knowledgeCommunication skillsCollaboration skills

Required

Degree in Computer Science or related field and / or equivalent experience / training

Experience with enterprise messaging or collaboration tools in a university or professional setting, such as email (Google Email or Microsoft Exchange preferred), document storage tools (e.g. Google Drive, OneDrive or Box), and productivity tools (e.g. Google Docs or Google Sheets)

Experience documenting system processes and providing end-user support or training

Problem-solving skills with the ability to independently analyze and troubleshoot technical issues

Ability to use a ticket management system (e.g., ServiceNow) to provide user support, process end-user questions, and address user requests for access after consulting established policies and procedures

Strong communication and collaboration skills, with the ability to work across diverse teams and communicate technical concepts to non-technical stakeholders

Ability to effectively interact with organization-wide staff, internal customers, and team members to build collaborative relationships, exchange information, resolve issues and support organizational goals

Candidates must already have authorization to work in the United States

Preferred

Experience working in higher education or with academic business processes

Experience using organization and analytical skills to simultaneously work on multiple projects with competing priorities and deadlines, and independently follow projects through to completion while effectively and timely communicating with the team and stakeholders

Experience with some modern programming languages and/or scripting tools

Knowledge of information security best practices, particularly within an academic environment

Skills in evaluating processes for optimizing efficiency and ease of use, and updating/creating documentation that reflects any updates to current processes or creation of new processes

Database administration skills for supporting basic programming projects and/or data analysis

Benefits

High quality and low-cost medical plans to choose from to fit your family's needs

UC pays for Dental and Vision insurance premiums for you and your family

Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave

Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement

Access to free professional development courses and learning opportunities for personal and professional growth

WorkLife and Wellness programs and resources

On-site Employee Assistance Program including access to free mental health services

Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage

Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles

Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans.