IT Operations Analyst I jobs in United States
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This job has closed.
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ICONMA ยท 1 day ago

IT Operations Analyst I

positionLexington, SC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$0/hr - $20/hr

ICONMA is a company in the Banking sector, seeking an IT Operations Analyst I for their Lexington, SC location. The role involves responding to colleague inquiries, ensuring accurate problem documentation, and escalating issues as necessary.

Staffing & Recruiting
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H1B Sponsor Likelynote

Responsibilities

Respond to a variety of inbound colleague calls/emails
Ensure accurate and detailed problem documentation/ticketing
Provide timely escalation and follow-up with support groups and colleagues
Identify and escalate wide-impact or potential wide-impacting outages
Identify trends and opportunities for improvement as well as provide ongoing feedback
Build ongoing support proficiency for other skills and applications

Qualification

Customer service skillsTicketing systemsMicrosoft 0365Computing skillsWritten communicationOral communicationTeam collaboration

Required

Exceptional customer service skills
Excellent written and oral communication skills
Above average computing and navigational skills
A team player who collaborates effectively with peers and other teams

Preferred

Experience with ticketing systems is an asset
University Degree or a College degree/diploma is considered an asset
Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)

Benefits

Health Benefits
Referral Program

Company

ICONMA

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ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
dateFounded in 2000
location
Troy, MI, US
people-size1001-5000 employees
web-link
http://www.iconma.com

H1B Sponsorship

ICONMA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)

Funding

Current Stage
Late Stage

Leadership Team

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Claudine George
Founder and CEO of ICONMA, LLC
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Company data provided by crunchbase