Senior Helpdesk Technician (US Based) jobs in United States
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Saviance ยท 5 months ago

Senior Helpdesk Technician (US Based)

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Saviance is seeking an experienced Senior Helpdesk Technician to join their Global IT team. In this role, you'll deliver high-quality support to a distributed workforce and administer core SaaS applications within a modern, cloud-native tech stack.

Information Technology & Services
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Growth Opportunities

Responsibilities

Serve as Tier 2/3 escalation for IT support issues across endpoints, SaaS apps, and access control
Administer core systems including: Okta (SSO, provisioning, MFA, policies), Google Workspace and/or Microsoft 365, SolarWinds ITSM (ticket routing, workflows), NetSuite, Salesforce, and Snowflake (basic access and user management)
Manage support ticket flow, prioritize issues, and track against SLAs
Assist with user lifecycle tasks (onboarding, offboarding, access audits)
Support endpoint management tools (e.g., Kandji, Intune), device registration, and compliance checks
Create and maintain documentation and self-service resources
Collaborate with the internal IT team on operational improvements and security initiatives

Qualification

Google WorkspaceMicrosoft 365OktaSolarWinds ITSMSaaS applicationsMac supportWindows supportSelf-sufficientDetail-oriented

Required

5+ years in IT support or systems administration roles, preferably supporting SaaS-first organizations
Strong experience administering Google Workspace or Microsoft 365
Familiarity with Okta or similar IAM platforms
Ability to support Mac and Windows endpoints in a distributed setup
Comfortable with ITSM tools (SolarWinds preferred)
Self-sufficient, detail-oriented, and comfortable working independently

Preferred

Familiarity with NetSuite, Salesforce, Snowflake, or Kandji
Knowledge of zero-trust security models and SaaS backup best practices
Experience in high-growth or federated organizations, especially with M&A integrations

Company

Saviance

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Saviance is a modern consulting firm providing a variety of professional services to its clients in the US.
dateFounded in 1999
location
East Rutherford , New Jersey, US
people-size201-500 employees
web-link
http://www.saviance.com

Funding

Current Stage
Growth Stage

Leadership Team

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Rohit M.
Managing Partner
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Company data provided by crunchbase