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iTech AG · 2 days ago

ServiceNow Developer (Jr./Mid-Level)

Arlington, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

iTech AG is looking for a Junior ServiceNow Developer who is eager to grow their career on a widely used enterprise platform. The role involves building and enhancing ServiceNow solutions to improve service delivery, collaborating with experienced developers, and participating in Agile ceremonies.

Management ConsultingSoftwareSupply Chain Management

No H1B

Security Clearance Required

Responsibilities

Configure, develop, and enhance ServiceNow Customer Service Management (CSM) capabilities including Case Management, Case Assignment Rules, Workflows/Flows, and Customer Service Agent Workspace

Build and maintain CSM-related platform components such as business rules, client scripts, UI policies, script includes, Flow Designer flows, notifications, SLAs, and approvals

Develop and configure CSM service portals and user experiences (including forms, widgets, knowledge, and self-service content) to improve customer interaction and service delivery

Support the implementation and refinement of CSM data models and integrations with supporting tables, CMDB elements, and related ITSM processes as needed

Collaborate with product owners, business analysts, and stakeholders to refine epics, features, and user stories, ensuring requirements are well-defined and technically feasible

Participate in SAFe Agile ceremonies including PI Planning, backlog refinement, iteration planning, daily standups, iteration reviews/demos, and retrospectives

Contribute to program-level delivery by estimating work, identifying dependencies, and supporting delivery commitments within an Agile Release Train (ART)

Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations

Perform development, unit testing, and troubleshooting across lower environments and support UAT, deployment planning, and production releases

Work closely with senior developers and architects to align solutions with ServiceNow best practices, secure coding standards, and platform governance

Create and maintain technical documentation (e.g., solution designs, configuration specs, deployment notes) and support operational handoff as needed

Assist in incident resolution and defect remediation tied to CSM functionality and platform enhancements

Qualification

ServiceNow developmentServiceNow CSAServiceNow CSMJavaScriptAgile methodologyCommunication skills

Required

Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related field (required)

2–3 years of hands-on ServiceNow development experience, including configuration and scripting

ServiceNow Certified System Administrator (CSA) (required)

Experience developing and supporting ServiceNow Customer Service Management (CSM) solutions, including Case Management and service delivery workflows

Working knowledge of JavaScript and ServiceNow scripting (e.g., Glide API fundamentals, client/server-side scripting concepts)

Experience building and maintaining ServiceNow components such as: Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer / Workflow, approvals, notifications, and SLAs

Familiarity working in a SAFe / Agile delivery environment, participating in ceremonies such as PI Planning, iteration planning, backlog refinement, standups, and demos

Ability to troubleshoot platform issues, analyze requirements, and deliver enhancements with minimal supervision

Strong written and verbal communication skills, including the ability to document technical work and collaborate with cross-functional teams