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Dealpath · 18 hours ago

Customer Success Manager

New York, NY

Full-time

Hybrid

Entry, Mid Level

$95K/yr - $100K/yr

1+ years exp

Dealpath is a leading cloud-based deal management platform seeking a self-motivated Customer Success Manager to join their growing team. The role involves ensuring customer adoption and utilization of Dealpath, training and onboarding customers, and collaborating cross-functionally to enhance customer success.

Commercial Real EstateFinTechInternetReal EstateReal Estate InvestmentSaaSSoftware

Comp. & Benefits

Responsibilities

Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals

Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption

Produce and deliver web-based and in-person training seminars for customers

Field phone and email based support inquiries from customers

Assist with the creation of self-service documentation and video-based training materials

Work cross-functionally with Dealpath’s Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations

Ensure the retention, growth, and satisfaction of a portfolio of customer accounts

Help the Customer Success team build out process and success metrics to accelerate the scaling of this function

Qualification

Customer success managementAccount managementCommunication skillsExcel proficiencyGoogle Sheets proficiencyEmpathyResourcefulnessInterest in commercial real estateSQLSalesforceProblem-solvingAttention to detailPresentation skillsTeam playerCollaborationAdaptability