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LONG Building Technologies · 16 hours ago

National Account Manager

Boise, ID

Full-time

Onsite

Mid Level

$73K/yr - $83K/yr

3+ years exp

LONG Building Technologies, Inc. is an Equal Opportunity Employer. The National Account Manager serves as the primary point of contact for all National Account customers, ensuring seamless coordination, communication, and execution of projects and service requests across multiple regions.

Building MaterialElectronicsHardwareHeating Ventilation and Air Conditioning (HVAC)ManufacturingReal Estate

Responsibilities

Serve as the main point of contact for assigned national accounts, building strong relationships and ensuring all client needs are met efficiently

Manage day-to-day account operations including support for scheduling, dispatching field technicians, and coordinating subcontractors for multi-site service and project work

Monitor project timelines, deliverables, and budgets to ensure work stays on schedule and within scope

Provide timely updates and reports to customers regarding project status, open service calls, and upcoming work

Review and verify work orders, documentation, and subcontractor invoices for accuracy

Ensure all required documentation, compliance forms, and reports are completed accurately and delivered on time

Troubleshoot scheduling or operational conflicts, and escalating issues as needed to maintain customer satisfaction

Identify opportunities to streamline processes and improve the overall customer experience for national account partners

Other duties as assigned

Qualification

Account ManagementProject CoordinationService CoordinationCustomer ServiceCommunication SkillsOrganizational SkillsAttention to Detail

Required

3-5 years of experience in account management, service coordination, or project coordination preferably within construction, Physical Security Systems, or related industries. Or equivalent combination of education and experience

Proven ability to manage multiple tasks simultaneously in a fast-paced environment

Strong organizational skills with exceptional attention to detail

Excellent customer service skills, with the ability to maintain professionalism and a positive attitude under pressure

Effective communication skills, both verbal and written, for engaging with customers and internal teams