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Inside Higher Ed · 1 week ago

OPS Clinical Service Representative

Gainesville, FL

Full-time

Onsite

New Grad, Entry Level

$15/hr - $17/hr

The University of Florida's Department of Oral and Maxillofacial Surgery is seeking a full-time OPS Clinical Service Representative who will serve as the primary phone liaison for patient coordination. The role involves arranging appointments, handling patient information for billing, and supporting clinic operations as needed.

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Responsibilities

Arrange/coordinate appointments for patients being referred to our clinic from other areas

Prepare and mail necessary paperwork to all new scheduled patients

Gather information from patients regarding their insurance for billing purposes, assists in collecting insurance information and collects patients charts to assist in the process

Research patient information for correct addresses and/or phones numbers to resubmit returned statements for payment

Contact new patients by phone confirming scheduled appointments

Answer telephone calls and assist the callers as needed

Serve as a backup to Oral and Maxillofacial Surgery clinic reception as needed

Work departmental EOB's daily to assure accuracy of claims processed

Submit requested documentation to finalize a pending claim

Qualification

General office proceduresBasic mathDental terminologyMedical terminologyData accuracyFollowing instructionsEffective communicationOrganizational skillsRelationship building