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Inside Higher Ed · 2 days ago

Desktop Support Technician I - 528253

Tuscaloosa, AL

Full-time

Onsite

Entry Level

$19.33/hr - $24.18/hr

1+ years exp

Inside Higher Ed is seeking a Desktop Support Technician I who will perform tier I desktop support services. The role involves setting up and installing PC and peripheral devices, creating service requests, and resolving routine technical issues for customers.

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Responsibilities

Performs tier I desktop support services

Sets up and installs PC and peripheral devices

Creates new tickets and service requests in accordance with established procedures

Resolves routine questions and problems

Refers more complex issues to higher levels

Provides technical support and repair service support for customers' computer related issues

Provides customer service for the Tide Tech area of the Supply Store

Assists with ordering and stocking of Apple systems and other computer related merchandise from various vendors

Assists with training and supervising others in the Tide Tech area

Assists with overseeing the Store's systems and remote activities such as course material buybacks, Quad sales, and any activities requiring access to the Store's network and servers

Assists with all technical issues involving both hardware and software

Requires on-call hours, including after normal work hours and weekends